MS Wireless Laser Mouse 5000 periodically becomes slow, jerky and unreliable

Anonymous
2010-08-30T03:34:12+00:00

Just in the last couple of days, my mouse - a Microsoft Wireless Laser Mouse 5000 that I've owned for about a year and have until now been very happy with - has developed some strange, intermittent problems. Every so often, for no obvious reason, pointer movement becomes slow and jerky and it starts ignoring the majority of my clicks - I typically have to click the button three or four times to get it to register even a single-click. The one thing that works pretty much as expected at such times is the scroll wheel.

The problem is intermittent and unpredictable. One moment it will be as smooth as I could ask, the next it's an exercise in frustration to do the simplest tasks, then eventually the problem vanishes, as suddenly and mysteriously as it appeared. I'd say this happens about once an hour, maybe a little less, for anywhere from about 3 to about 20 minutes at a time.

I changed the batteries, then (several hours later) installed the software from Microsoft's site rather than just using the driver that comes with Win7 (the latter advice was from a similar thread from this site). Neither has helped; the problem still comes and goes as it pleases, not noticeably more or less often than before. At times when this happens, the wireless signal is (according to the aforementioned software) very good, and CPU activity is usually not particularly high, so neither of those things is the problem either.

Any ideas?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

53 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2010-11-05T00:19:28+00:00

    Wow!! That was a quick response.

    I'm in the UK. Are MS as nice over here to send me a replacement? Not so nice with my three year old XBox which been repaired 4 times during it's short life and again packed up.

    Got a number? lol

    Was this answer helpful?

    0 comments
  2. Anonymous
    2010-11-05T00:13:43+00:00

    Hi Richjenkins,

    Use the 1-800 number above to contact Tech Support as there has to be something wrong

    with that mouse and possibly there has been a replacement released, or there might be in

    the near future. I would not be surprised if they just sent you an updated mouse.

    Hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2010-10-21T23:15:18+00:00

    Hi,

    Interesting solution however I think I would contact the free Support to get a better resolution.

    The mouse/sets comes with 90 tech support from day of 1st incident which would start when

    you contact Microsoft at the below number.

    If the mouse is defective check with the seller or Microsoft.

    MS Hardware Support and Warranty Claims

    Tech Support 1-800-936-5700 for MS Hardware.

    Hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2010-09-13T20:51:04+00:00

    Hi MrRich40,

    Thanks for the feedback however keep in mind that the Wireless Laser 5000 does

    not use BlueTooth unlike the BlueTooth Notebook 5000 and the Wireless Mouse 5000

    both of which are BT devices. The latter two also do not use the Intellipoint Drivers. 

    All being labeled 5000 is confusing, at least to me.

    Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2010-09-13T17:59:13+00:00

    I had the same problem,, I worked on it for hours and hours.. finally I gave up and restored my PC to the time before I had un-installed the mouse in the first place.  That being said.  I had been all through my registry and control panel etc.. there was one service that was blown away when I did the un-install that came back when I did the system re-install.  If you go to your services.msc in the start menu, there should be a service called Bluetooth Support Service.  This is in addition to the Bluetooth Service.  The path to the executable is C:\windows\system32\svchost.exe -k bthsvcs  It's dependencies are Remote Procedure Call (RPC), DCOM Server Process Launcher and RPC Endpoint Mapper.

    Another thing you might try is to re-install your mouse drivers manually.  They are located at C:\windows\system32\drivers\mouclass.sys and mouhid.sys

    File Version 6.1.600.16385 (win7_rtm.090713-1255)

    Was this answer helpful?

    0 comments