MS Wireless Laser Mouse 5000 periodically becomes slow, jerky and unreliable

Anonymous
2010-08-30T03:34:12+00:00

Just in the last couple of days, my mouse - a Microsoft Wireless Laser Mouse 5000 that I've owned for about a year and have until now been very happy with - has developed some strange, intermittent problems. Every so often, for no obvious reason, pointer movement becomes slow and jerky and it starts ignoring the majority of my clicks - I typically have to click the button three or four times to get it to register even a single-click. The one thing that works pretty much as expected at such times is the scroll wheel.

The problem is intermittent and unpredictable. One moment it will be as smooth as I could ask, the next it's an exercise in frustration to do the simplest tasks, then eventually the problem vanishes, as suddenly and mysteriously as it appeared. I'd say this happens about once an hour, maybe a little less, for anywhere from about 3 to about 20 minutes at a time.

I changed the batteries, then (several hours later) installed the software from Microsoft's site rather than just using the driver that comes with Win7 (the latter advice was from a similar thread from this site). Neither has helped; the problem still comes and goes as it pleases, not noticeably more or less often than before. At times when this happens, the wireless signal is (according to the aforementioned software) very good, and CPU activity is usually not particularly high, so neither of those things is the problem either.

Any ideas?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2017-02-27T17:24:45+00:00

    "I'm not so up to date on what all other other "blah blah blah' is"

    LOL! Sorry Lisa, that was just a reference to the standard stock answer you usually get from forum moderators who assume most of us know absolutely nothing. Case is point, I got a reply from a Microsoft rep saying the mouse was designed for two batteries and that I should make sure I've installed the latest Intellipoint software (one of the "blah blah blah"'s actually!), instead of reading my results and many who replied saying the single battyer thing works, and taking that suggestion to the design team and say "Hey guys, a forum reader posted this, maybe we need to look into it". Nope, instead I get Blah Blah Blah which is "Sir, make sure you have the latest Windows Updates and the latest drivers and Intellipoint software and be sure to reboot your machine" etc, etc, etc. Funny, this post was YEARS ago when tryinmg to GET updates to download was a chore... now Windows 10 hammers them into your PC and reboots it regardless of what you're doing, lol!

    Hope it all works for you!

    Paulie

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  2. Anonymous
    2017-02-27T05:33:22+00:00

    Dear Pauline,

    Thanks for the idea about the battery.

    I'm not so up to date on what all other other "blah blah blah' is that I should do just to make sure I have covered all bases. If you have the time to let me know I would be very appreciative

    Thanks

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  3. Anonymous
    2015-12-21T15:43:48+00:00

    I had the same issue and moved my USB receiver from a USB multiplier to a separate USB (by itself) and it has seemed to solve the problem for me.  

    Paul

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  5. Anonymous
    2015-08-26T02:06:09+00:00

    Paulie and Bois:

    This might be hard to believe, but my Microsoft Wireless Laser Mouse 5000 is over nine years old, and it's working perfectly.

    Also, I use nothing but alkaline batteries.

    All I can guess is that my mouse is one of the few that was made correctly.

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