This problem is a Windows Email issue (if we are talking about the same issue). It's an accessibility issue that will happen when saving an email by dragging it somewhere on your PC or some type of saving problem where the email that becomes inaccessible
or unrecognized by the system.
If you are seeing a type of non-accessible abnormal Windows Mail icon on Win 7 here's what to do step by step in a simple process to get the icon back to normal;
- Open up Note Pad on your PC. (It will already show your same email subject line as the name of the note pad file)
- Drag the bad Icon onto the white area of the open Note Pad (the area where you would normally type.)
- Notice how the white area of Note Pad has now become populated with the contents of the Windows email, however, all in text format.
- Now go to the File Menu of Note Pad and Save As.
- At the very end of your subject line add the . eml extension so the title ends like this:
MyEmail.eml
That should do it on Windows 7.
Now on Windows 8 it's the same only there's less to the process since the email icon already shows as a Note Pad icon with the same name as your email. SO you can remove that part of the process from above on a Win 8 system.
1) Simply open it up the email in the Note Pad file then go to the File menu.
2) Save As and at the very end of the subject line you are saving, put the .eml at the very end and it should turn back into a normal .eml Windows mail email file.
I do this almost everyday depending on when Windows Mail shows the abnormal icon that I can easily change back and now you should be able to do this easily as well.
I hope that helps some folks out there.