A driver service for this device has been disabled. An alternate driver may be providing this functionality. Code 32 (Disc Drive Problem)

Anonymous
2009-12-19T23:12:10+00:00

Hello,

I just entered a CD into my disc drive and noticed nothing was happening. So I went to manually click on the disc drive itself, and saw that it was completely gone. When going through the troubleshooting process in Windows 7, this note came up:

A driver (service) for this device has been disabled.  An alternate driver may be providing this functionality. (Code 32).

Obviously I need to re-enable this service, but I am clueless as to which one or how to do so. Any help would be appreciated!

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-12-19T23:18:33+00:00

Try the following MS KB article:

http://support.microsoft.com/kb/314060

Try following the steps for Windows Vista which should also work for Windows 7.

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  1. Anonymous
    2011-04-08T02:19:33+00:00

    Are you getting the same "Code 32" error?

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  2. Anonymous
    2011-04-09T16:15:12+00:00

    This is the message I'm seeing for all my DVD/CD-ROM devices:

    "A driver (service) for this device has been disabled.  An alternate driver may be providing this functionality. (Code 32)"

    I already ran FixIt that you suggested at the very top of this page. The program "detected" the problem, but did not fix it.

    Any other suggestion?

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  3. Anonymous
    2011-04-10T11:55:33+00:00

    Don't use the fixit option but follow the 12 steps under "Windows Vista" in the article.

    Alternatively, copy and paste the following into Notepad and save as a .reg file (save with the .reg extension):

    First create a System Restore point then double-click the saved .reg file, add to the registry, and restart the computer.

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}]"UpperFilters"=-"LowerFilters"=-

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  4. Anonymous
    2011-04-10T16:01:15+00:00

    Everytime I have clicked in the link you provided back in 2009, it takes me to http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us, which doesn't have any steps, and only allows you to run FixIt. The program "detects" the problem, but is not fixing it.

    I would like to try the 12 steps you mentioned before messing with the REGISTRY of my PC...  Can you copy/paste the steps, please.

    Thanks,

    Gerard

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