A driver service for this device has been disabled. An alternate driver may be providing this functionality. Code 32 (Disc Drive Problem)

Anonymous

Hello,

I just entered a CD into my disc drive and noticed nothing was happening. So I went to manually click on the disc drive itself, and saw that it was completely gone. When going through the troubleshooting process in Windows 7, this note came up:

A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32).

Obviously I need to re-enable this service, but I am clueless as to which one or how to do so. Any help would be appreciated!

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Anonymous

Try the following MS KB article:

http://support.microsoft.com/kb/314060

Try following the steps for Windows Vista which should also work for Windows 7.

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52 additional answers

Anonymous

2009-12-19T23:26:40+00:00

Thanks, was looking all over for that. Feel silly that I couldn't find it, everything's good now.
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Anonymous

2009-12-19T23:46:38+00:00

You're welcome. Glad you got it working.
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Anonymous

2010-01-02T21:27:37+00:00

I have the same error code on my two cd drives. I'm using windows 7. I've run through the troubleshooter. It finds the problem but doesn't fix it. Is there a direct registry fix for this in wondows 7?
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Anonymous

2010-01-03T05:05:10+00:00

In the article, follow Steps 1 to 12 in the first "Windows Vista" section which should also work for Windows 7:

http://support.microsoft.com/kb/314060
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