A driver service for this device has been disabled. An alternate driver may be providing this functionality. Code 32 (Disc Drive Problem)

Anonymous

Hello,

I just entered a CD into my disc drive and noticed nothing was happening. So I went to manually click on the disc drive itself, and saw that it was completely gone. When going through the troubleshooting process in Windows 7, this note came up:

A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32).

Obviously I need to re-enable this service, but I am clueless as to which one or how to do so. Any help would be appreciated!

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Anonymous

Try the following MS KB article:

http://support.microsoft.com/kb/314060

Try following the steps for Windows Vista which should also work for Windows 7.

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52 additional answers

Anonymous

2011-08-12T10:47:14+00:00

I'm having the exact same problems installing my external USB drives
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Anonymous

2011-07-27T19:46:57+00:00

Sorry about that.

The link to the article I was referring to has changed and the following is the updated link:

http://support.microsoft.com/kb/982116

The 12 steps do involve editing the registry so create a System Restore point beforehand and restart the computer afterward.

The registry file I posted in my previous post will do the same as following the steps.

Thank you very much!

I have had this problem for about a month or two, and it was so frustrating! Thank you for your help!
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Anonymous

2011-05-14T20:31:06+00:00

If you have not already, try following the steps under "Windows 7 or Windows Vista" in the following MS KB article:

http://support.microsoft.com/kb/982116

These steps, to remove the UpperFilters and LowerFilters values, if they exist, at the named registry key may help.

Create a System Restore Point beforehand and restart the computer afterward.

Alternatively, copy and paste the following into Notepad and save as a .reg file (save with the .reg extension):

First create a System Restore point then double-click the saved .reg file, add to the registry, and restart the computer.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}]"UpperFilters"=-"LowerFilters"=-
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Anonymous

2011-05-14T18:09:47+00:00

I have the same problem, they want me to pay$ 49 to chat...not good
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