A driver service for this device has been disabled. An alternate driver may be providing this functionality. Code 32 (Disc Drive Problem)

Anonymous
2009-12-19T23:12:10+00:00

Hello,

I just entered a CD into my disc drive and noticed nothing was happening. So I went to manually click on the disc drive itself, and saw that it was completely gone. When going through the troubleshooting process in Windows 7, this note came up:

A driver (service) for this device has been disabled.  An alternate driver may be providing this functionality. (Code 32).

Obviously I need to re-enable this service, but I am clueless as to which one or how to do so. Any help would be appreciated!

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-12-19T23:18:33+00:00

Try the following MS KB article:

http://support.microsoft.com/kb/314060

Try following the steps for Windows Vista which should also work for Windows 7.

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  1. Anonymous
    2012-06-11T04:07:53+00:00

    There is an UpperFilters value at that registry key pointing to GEARAspiWDM.

    What has happened is you may have uninstalled software, such as iTunes, that left that UpperFilters value but removed the GEARAspiWDM.sys from the C:\Windows\System32\drivers folder.

    There are various ways to fix this.

    One way would be to install the Gear driver which should restore the GEARAspiWDM.sys to the C:\Windows\System32\drivers folder.

    However if you have no software installed, such as iTunes, that would use the GEARAspiWDM.sys you could just remove the UpperFilters value.

    To do that copy and paste the following into Notepad and save as a .reg file (save with the .reg extension and give it any name such as fixcd.reg):

    First create a System Restore point then double-click the saved .reg file, add to the registry, and restart the computer.

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}]"UpperFilters"=-"LowerFilters"=-

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  2. Anonymous
    2012-06-11T03:24:57+00:00

    Windows 7 professional x64 bit

    Using LG GH24ns90 burner

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}]

    "Class"="CDROM"

    "ClassDesc"="@%SystemRoot%\System32\StorProp.dll,-17001"

    @="DVD/CD-ROM drives"

    "IconPath"=hex(7):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\

      74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,69,\

      00,6d,00,61,00,67,00,65,00,72,00,65,00,73,00,2e,00,64,00,6c,00,6c,00,2c,00,\

      2d,00,33,00,30,00,00,00,00,00

    "Installer32"="storprop.dll,DvdClassInstaller"

    "EnumPropPages32"="storprop.dll,DvdPropPageProvider"

    "SilentInstall"="1"

    "NoInstallClass"="1"

    "UpperFilters"=hex(7):47,00,45,00,41,00,52,00,41,00,73,00,70,00,69,00,57,00,44,\

      00,4d,00,00,00,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}\0000]

    "InfPath"="cdrom.inf"

    "InfSection"="cdrom_install"

    "ProviderName"="Microsoft"

    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01

    "DriverDate"="6-21-2006"

    "DriverVersion"="6.1.7601.17514"

    "MatchingDeviceId"="gencdrom"

    "DriverDesc"="CD-ROM Drive"

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}\0002]

    "InfPath"="cdrom.inf"

    "InfSection"="cdrom_install"

    "ProviderName"="Microsoft"

    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01

    "DriverDate"="6-21-2006"

    "DriverVersion"="6.1.7601.17514"

    "MatchingDeviceId"="gencdrom"

    "DriverDesc"="CD-ROM Drive"

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}\0003]

    "InfPath"="cdrom.inf"

    "InfSection"="cdrom_install"

    "ProviderName"="Microsoft"

    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01

    "DriverDate"="6-21-2006"

    "DriverVersion"="6.1.7601.17514"

    "MatchingDeviceId"="gencdrom"

    "DriverDesc"="CD-ROM Drive"

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  3. Anonymous
    2012-06-11T01:54:22+00:00

    Can you go to the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4d36e965-e325-11ce-bfc1-08002be10318}

    Can you right-click on that registry key and select "Export" and save as a .reg file.

    Then right-click the resulting .reg file and select "Edit".

    Can you then copy and paste the contents of the .reg file to a post in this thread?

    Also, what Operating System are you using?

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  4. Anonymous
    2012-06-11T01:06:02+00:00

    Nothing that I have read has helped me.

    The error persists.

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