A driver service for this device has been disabled. An alternate driver may be providing this functionality. Code 32 (Disc Drive Problem)

Anonymous

Hello,

I just entered a CD into my disc drive and noticed nothing was happening. So I went to manually click on the disc drive itself, and saw that it was completely gone. When going through the troubleshooting process in Windows 7, this note came up:

A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32).

Obviously I need to re-enable this service, but I am clueless as to which one or how to do so. Any help would be appreciated!

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Anonymous

Try the following MS KB article:

http://support.microsoft.com/kb/314060

Try following the steps for Windows Vista which should also work for Windows 7.

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52 additional answers

Anonymous

2013-12-28T14:41:33+00:00

Thank you for your reply, the problem were the Upper and lower filters in the registry of the USB's I deleted them, rebooted and now my usb ports are working again.. thank god.. I need them for my work so I'm really happy.

Silly of me that I didn't think about checking the USB ports in the registry.
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Anonymous

2013-12-28T14:15:44+00:00

Hi LakeBash,

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{36FC9E60-C465-11CF-8056-444553540000}

At that registry key, in the right window, is there a "Name"UpperFilters and/or LowerFilters?

If so, what is "Data" for those Names?
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Anonymous

2013-12-28T12:35:41+00:00

I have the same error but with all three of my Universal Serial Bus Controllers, that means my usb ports aren't working. I have searched everywhere, reinstalled the 3.0 driver and nothing worked.
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Anonymous

2012-06-23T01:33:55+00:00

The automatic Fixit identified the problem, but was unable to fixit. They need to update the Fixit tool to delete the upper and lower filters. As far as I can tell they are not needed for anything specific.

Manually removing the LowerFilters entry completely and rebooting the machine worked for me.
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