A driver service for this device has been disabled. An alternate driver may be providing this functionality. Code 32 (Disc Drive Problem)

Anonymous
2009-12-19T23:12:10+00:00

Hello,

I just entered a CD into my disc drive and noticed nothing was happening. So I went to manually click on the disc drive itself, and saw that it was completely gone. When going through the troubleshooting process in Windows 7, this note came up:

A driver (service) for this device has been disabled.  An alternate driver may be providing this functionality. (Code 32).

Obviously I need to re-enable this service, but I am clueless as to which one or how to do so. Any help would be appreciated!

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2009-12-19T23:18:33+00:00

Try the following MS KB article:

http://support.microsoft.com/kb/314060

Try following the steps for Windows Vista which should also work for Windows 7.

Was this answer helpful?

50+ people found this answer helpful.
0 comments

52 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2011-04-10T11:55:33+00:00

    Don't use the fixit option but follow the 12 steps under "Windows Vista" in the article.

    Alternatively, copy and paste the following into Notepad and save as a .reg file (save with the .reg extension):

    First create a System Restore point then double-click the saved .reg file, add to the registry, and restart the computer.

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}]"UpperFilters"=-"LowerFilters"=-

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2014-01-16T10:11:32+00:00

    Finally a solution that worked thank you!!!  In my case the issue was bad upper and lower filters preventing the drive from functioning... not sure how that occured but glad to have my drive online again!!

    Cheers!

    Garth

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2013-02-11T17:18:30+00:00

    HEY!!! I HAVE THE SOLUTION!!! 1000000% WORKING

    FOLLOW ME..

    OPEN DEVICE MANAGER -> RIGHT-CLICK ON THE CORRUPT DEVICE (YELLOW MARK) ->

    UPDATE DRIVER SOFTWARE ->BROWSE MY COMPUTER FOR DRIVER SOFTWARE ->LET ME PICK FROM A LIST OF DEVICE DRIVERS ON MY COMPUTER -> NEXT -> CLOSE

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2011-04-08T02:19:33+00:00

    Are you getting the same "Code 32" error?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments