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I bought a Microsoft wireless mouse 4000 a month ago. Yesterday it's receiver died on me. I suspect short circuit. After some research, I've realized that I was not alone with this problem, it could be a serial fault.
Once the question appeared on the forum before (http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/727a8f10-4aaf-4f1e-bea1-3a73f7e62cf9) but the issue was quickly dismissed.
I bought the thing whole on a trip in Europe and can't have it replaced. Thus the question is, whether to trust Microsoft for the second time and buy the same mouse again, or opt for something else? I need a mouse that works on rough surfaces. But as of now, I may need to overcome my liking for the device and opt for Logitech's Anywhere, unless you reassure me that you will have the transceiver replaced soon.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft Wireless Mobile Mouse 4000
Microsoft Replacement phone#: 800-933-4750. Product ID = D5D-00001. Have your 4000 mouse handy when you call them. They will need the Product ID (PID) from the bottom.
They will replace yours for free . Replacements carry a 3 yr warranty. You must keep the PID of the original mouse for the replacement warranty.
Just experienced the same problem this morning. Have Microsoft Wireless Mouse 4000 for ten months. Worked fine till i tried this morning. Mouse ok but the nano receiver was extremely hot and nearly burned my fingers taking it out. Rang customer service and said they would send out a replacement.
I really hope this does not happen again as it is very dangerous.
I had purchased two Wireless Mobile Mouse 6000 models late last year (2010) and both of them went defective early this year. They both had the overheating issue mentioned here (at the receiver). It caused Windows to not be able to recognize the devices, also mentioned here.
I'd like to report that I called the 1-800-360-7561 number and Microsoft replaced BOTH of my devices for FREE. If you have this issue with your mouse or mice call the number and they will replace your device.
From what I've been told it seems that we are just unlucky purchasers. Apparently, there was a certain stock of these mice that has/had a defective receiver when manufactured. Microsoft told me that you can purchase the mice in confidence.
TL;DR Got mouse replaced for free by dialing 800 number, was victim of defective stock
Have you tried this, do they really replace it? how long would it take to get the new nano?
I actually couldn't care less about how "great" it is that Microsoft replace a defected mouse with ANOTHER defected mouse - I'd rather just have my money back so I can go out and buy a wireless mouse that is NOT MICROSOFT!
Nano transceiver melted. My replacement took about 2 weeks to come. 2 weeks of waiting for a delivery whilst having to use a wired mouse - and I'm supposed to be grateful that I have been sent another mouse that is going to the do the exact same thing?!
There's no way I'm putting something that MELTS back into my laptop.
Sort it out Microsoft!
