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I bought a Microsoft wireless mouse 4000 a month ago. Yesterday it's receiver died on me. I suspect short circuit. After some research, I've realized that I was not alone with this problem, it could be a serial fault.
Once the question appeared on the forum before (http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/727a8f10-4aaf-4f1e-bea1-3a73f7e62cf9) but the issue was quickly dismissed.
I bought the thing whole on a trip in Europe and can't have it replaced. Thus the question is, whether to trust Microsoft for the second time and buy the same mouse again, or opt for something else? I need a mouse that works on rough surfaces. But as of now, I may need to overcome my liking for the device and opt for Logitech's Anywhere, unless you reassure me that you will have the transceiver replaced soon.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft Wireless Mobile Mouse 4000
Microsoft Replacement phone#: 800-933-4750. Product ID = D5D-00001. Have your 4000 mouse handy when you call them. They will need the Product ID (PID) from the bottom.
They will replace yours for free . Replacements carry a 3 yr warranty. You must keep the PID of the original mouse for the replacement warranty.
This time is my third. I've been HP computers with Microsoft Wireless Mouse 4000 for over 5 years. Indeed, they heat unreasonably. Even with Microsoft's recommendation to change ports, the problem persists. Program your particular PC to accept your wireless mouse, unplug and turn off the mouse when not in use.
With the prices being reasonable in 2016, it's easier to go buy a new unit than wait for Microsoft to replace. Since the USB receiver is paired with the mouse at the factory, you can't replace either without the other....much easy. Carry on.
