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I bought a Microsoft wireless mouse 4000 a month ago. Yesterday it's receiver died on me. I suspect short circuit. After some research, I've realized that I was not alone with this problem, it could be a serial fault.
Once the question appeared on the forum before (http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/727a8f10-4aaf-4f1e-bea1-3a73f7e62cf9) but the issue was quickly dismissed.
I bought the thing whole on a trip in Europe and can't have it replaced. Thus the question is, whether to trust Microsoft for the second time and buy the same mouse again, or opt for something else? I need a mouse that works on rough surfaces. But as of now, I may need to overcome my liking for the device and opt for Logitech's Anywhere, unless you reassure me that you will have the transceiver replaced soon.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft Wireless Mobile Mouse 4000
Microsoft Replacement phone#: 800-933-4750. Product ID = D5D-00001. Have your 4000 mouse handy when you call them. They will need the Product ID (PID) from the bottom.
They will replace yours for free . Replacements carry a 3 yr warranty. You must keep the PID of the original mouse for the replacement warranty.
Dear Microsoft.
I buy the same mouse (WMM 4000, mod:1383) din't have any issue with the heat. But this morning when i plug it to my computer, the USB nano receiver can't be recognized and inmediatly it go hot, so i suspect that the nano receiver is daed, why i do not know because i only plug the nano into the USB.
Now can the revicer replaced or i must buy a new kit?, i think that the nano receiver is CODED to the mouse so i can use a simple replacement i need a CODED to my mouse device.
The other problem is i'm not in US, I'm at Argentina, Buenos Aires. so... some idea or it's easy buy a new one?
Best Regards
Frank
Thanks for sharing this number!
I was able to talk to a person after clicking a few prompts. He indicated that they'll send a free replacement. I hope the replacement won't overheat too (but even if it does, at least I know they're sharing my pain).
Mine (MSM4000) died today with the same heat problem. almost burn my finger. came across this forum when I did a search on possible replacement. like some user here, I cannot remember when (pretty sure was < 1yr) nor do I have the receipt handy. I am currently located in China.
figured out a way to run Apple Magic mouse with my Win7, maybe that will be my replacement......
I will definitely go for Blue tooth mouse in future
Wow, yeah, I just had my MS Wireless Mobile mouse 4000 stop working randomly so I went to see if the dongle had come unplugged or something and I burned the ever-living f*ck out of my fingers on it. yanked it out and prayed that my laptop wasn't damaged. I tried another USB port, same thing. This thing is fried. What the ____, Microsoft. Recall this ____ before someone's computer bursts into flame.
