When are you going to fix the overheating Microsoft Wireless Mouse Nano receiver?

Anonymous
2010-03-06T08:15:47+00:00

I bought a Microsoft wireless mouse 4000 a month ago. Yesterday it's receiver died on me. I suspect short circuit. After some research, I've realized that I was not alone with this problem, it could be a serial fault.

Once the question appeared on the forum before (http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/727a8f10-4aaf-4f1e-bea1-3a73f7e62cf9) but the issue was quickly dismissed.

I bought the thing whole on a trip in Europe and can't have it replaced. Thus the question is, whether to trust Microsoft for the second time and buy the same mouse again, or opt for something else? I need a mouse that works on rough surfaces. But as of now, I may need to overcome my liking for the device and opt for Logitech's Anywhere, unless you reassure me that you will have the transceiver replaced soon.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2010-04-04T01:38:24+00:00

Microsoft Wireless Mobile Mouse 4000

Microsoft Replacement phone#: 800-933-4750.  Product ID = D5D-00001.  Have your 4000 mouse handy when you call them.  They will need the Product ID (PID) from the bottom.

They will replace yours for free .  Replacements carry a 3 yr warranty.  You must keep the PID of the original mouse for the replacement warranty.

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  1. Anonymous
    2011-03-12T02:43:09+00:00

    My first Mobile Mouse 6000's receiver over heated within a month, but I decided to give it a second try. My second one died after 5 months, over heated receiver again.The nano receiver over heating problem is not random, it's very consistent.

    Very disappointed. Switching to Logitech....

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  2. Anonymous
    2011-03-10T11:58:40+00:00

    I actually couldn't care less about how "great" it is that Microsoft replace a defected mouse with ANOTHER defected mouse - I'd rather just have my money back so I can go out and buy a wireless mouse that is NOT MICROSOFT!

    Nano transceiver melted. My replacement took about 2 weeks to come. 2 weeks of waiting for a delivery whilst having to use a wired mouse - and I'm supposed to be grateful that I have been sent another mouse that is going to the do the exact same thing?!

    There's no way I'm putting something that MELTS back into my laptop.

    Sort it out Microsoft!

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  3. Anonymous
    2011-03-08T04:19:21+00:00

    Have you tried this, do they really replace it? how long would it take to get the new nano?

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  4. Anonymous
    2011-02-16T16:27:43+00:00

    I had purchased two Wireless Mobile Mouse 6000 models late last year (2010) and both of them went defective early this year.  They both had the overheating issue mentioned here (at the receiver).  It caused Windows to not be able to recognize the devices, also mentioned here.

    I'd like to report that I called the 1-800-360-7561 number and Microsoft replaced BOTH of my devices for FREE.  If you have this issue with your mouse or mice call the number and they will replace your device.

    From what I've been told it seems that we are just unlucky purchasers.  Apparently, there was a certain stock of these mice that has/had a defective receiver when manufactured.  Microsoft told me that you can purchase the mice in confidence.

    TL;DR Got mouse replaced for free by dialing 800 number, was victim of defective stock

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