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I bought a Microsoft wireless mouse 4000 a month ago. Yesterday it's receiver died on me. I suspect short circuit. After some research, I've realized that I was not alone with this problem, it could be a serial fault.
Once the question appeared on the forum before (http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/727a8f10-4aaf-4f1e-bea1-3a73f7e62cf9) but the issue was quickly dismissed.
I bought the thing whole on a trip in Europe and can't have it replaced. Thus the question is, whether to trust Microsoft for the second time and buy the same mouse again, or opt for something else? I need a mouse that works on rough surfaces. But as of now, I may need to overcome my liking for the device and opt for Logitech's Anywhere, unless you reassure me that you will have the transceiver replaced soon.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft Wireless Mobile Mouse 4000
Microsoft Replacement phone#: 800-933-4750. Product ID = D5D-00001. Have your 4000 mouse handy when you call them. They will need the Product ID (PID) from the bottom.
They will replace yours for free . Replacements carry a 3 yr warranty. You must keep the PID of the original mouse for the replacement warranty.
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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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