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I bought a Microsoft wireless mouse 4000 a month ago. Yesterday it's receiver died on me. I suspect short circuit. After some research, I've realized that I was not alone with this problem, it could be a serial fault.
Once the question appeared on the forum before (http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/727a8f10-4aaf-4f1e-bea1-3a73f7e62cf9) but the issue was quickly dismissed.
I bought the thing whole on a trip in Europe and can't have it replaced. Thus the question is, whether to trust Microsoft for the second time and buy the same mouse again, or opt for something else? I need a mouse that works on rough surfaces. But as of now, I may need to overcome my liking for the device and opt for Logitech's Anywhere, unless you reassure me that you will have the transceiver replaced soon.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft Wireless Mobile Mouse 4000
Microsoft Replacement phone#: 800-933-4750. Product ID = D5D-00001. Have your 4000 mouse handy when you call them. They will need the Product ID (PID) from the bottom.
They will replace yours for free . Replacements carry a 3 yr warranty. You must keep the PID of the original mouse for the replacement warranty.
I've got a Microsoft Mobile Mouse 6000. It worked fine for about 14 months, but a couple of nights ago it quit working. When I removed the dongle from my PC it was extremely hot. Oh, it looks like it has a 3 year warranty, but I can't find my receipt. I do know the date I purchased... I wonder if I can still RMA?
+1
The first Wireless Mobile Mouse 4000 i got wouldn't even power on. Got it swapped the next day from the retailer; the second one lasted all of 4 days before the transceiver overheated and died. And now I'm stuck having wasted my money on a mouse that, it seems, is doomed to die every few months.
Microsoft: Refund this purchase, unless you can fix the transceiver design and replace it for us.
I had the Microsoft wireless mobile mouse 4000 also for about a month. The nano receiver fried on mine as well. It doesnt take but a few seconds for it to heat up to the point that you cant hold it. Windows no longer recognizes it either. Looks like Microsoft failed on this one. They really need to look into getting this fixed.
Dear Microsoft:
You should do a formal recall on these. I burned my finger on the USB part after pulling it out of my laptop because even the surrounding area of the laptop had heated up to a temperature uncomfortably hot.
Mike
