When are you going to fix the overheating Microsoft Wireless Mouse Nano receiver?

Anonymous
2010-03-06T08:15:47+00:00

I bought a Microsoft wireless mouse 4000 a month ago. Yesterday it's receiver died on me. I suspect short circuit. After some research, I've realized that I was not alone with this problem, it could be a serial fault.

Once the question appeared on the forum before (http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/727a8f10-4aaf-4f1e-bea1-3a73f7e62cf9) but the issue was quickly dismissed.

I bought the thing whole on a trip in Europe and can't have it replaced. Thus the question is, whether to trust Microsoft for the second time and buy the same mouse again, or opt for something else? I need a mouse that works on rough surfaces. But as of now, I may need to overcome my liking for the device and opt for Logitech's Anywhere, unless you reassure me that you will have the transceiver replaced soon.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2010-04-04T01:38:24+00:00

Microsoft Wireless Mobile Mouse 4000

Microsoft Replacement phone#: 800-933-4750.  Product ID = D5D-00001.  Have your 4000 mouse handy when you call them.  They will need the Product ID (PID) from the bottom.

They will replace yours for free .  Replacements carry a 3 yr warranty.  You must keep the PID of the original mouse for the replacement warranty.

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  1. Anonymous
    2012-03-24T15:26:34+00:00

    I have the same problem with my 5000-series keyboard and mouse. For details, see the thread titled "Microsoft Mouse 6000 USB Transceiver Overheated".

    I expect powered computer parts to get warm with use. I do not expect exposed parts like transceivers to be hot to the touch, or as some have seen with this issue, to melt. This is a dangerous issue. I agree that a recall is in order.

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  2. Anonymous
    2012-03-01T19:26:30+00:00

    I got a 4000 in late December.  It lasted until today (March 1st).  When I pulled the receiver out it was extremely hot.  I called Microsoft at number found here:  http://support.microsoft.com/kb/326246.  They were very nice and answered the call almost immediately.  They are replacing it for free, but I wonder how long the new one will last.

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  3. Anonymous
    2012-02-28T03:16:50+00:00

    Same here - with a 3500 and a 4000 and they replaced both right away,

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  4. Anonymous
    2012-02-28T00:20:35+00:00

    Now replacing my 2nd Mobile Mouse 4000 due to the burning Nano transceiver issue. 1st one lasted almost a year, the replacement only about 2 months. Burnt my fingers both times. Microsoft, WHEN are you going to finally recall these and refund us or offer us a viable replacement that isn't dangerous?!?

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