Connection Problem Troubleshooting - 'The remote device or resource won't accept the connection Detected'

Anonymous
2009-12-04T19:28:15+00:00

My desktop computer is a Windows Vista Home Premium 32 Bit. The problem occurred about 2 months ago, while it was still Vista, but please note that I upgraded to Windows 7 last night and the problem is still the same.

My Internet Explorer, computer updates, iTunes, and everything else, EXCEPT my AOL, won't work. My connection says 'excellent'. (Everything on my laptops hooking up to my wireless are working just fine, only my desktop is having this problem)

When I click on Internet Explorer, it says 'Internet Explorer cannot display the webpage', and when I click 'diagnose connection problem' it says 'Problems found- The remote device or resource won't accept the connection Detected'

I spoke to my Comcast internet provider all morning about this problem: She stated that on her side the internet connections were working properly. She ran me through steps including replugging the router cords, checking how the internet connection is set up, and some other things, but everything was how it was supposed to be. She suggested that maybe AOL could be the issue and to delete it since I was no longer using it, so I did, but nothing has changed. So, then she told me to contact Windows..(not sure how to call Windows technical support without paying $59?, but found this forum)

Is anyone familiar with this problem and could please help, or to at least point me in the right direction?

Also, please let me know if you need any other information about the problem.

Thanks,

Lily

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2010-04-28T00:01:26+00:00

Method 8, resetting IE 8 under tools>internet options>advanced>reset  worked for me

Was this answer helpful?

300+ people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2009-12-05T19:02:42+00:00

Hi,

Try out the steps from the following link

http://support.microsoft.com/default.aspx/kb/956196

Was this answer helpful?

100+ people found this answer helpful.
0 comments No comments

141 additional answers

Sort by: Oldest
  1. Anonymous
    2014-03-09T16:41:17+00:00

    I went through all of the fixes I saw posted every where to no avail, then I thought back to win 4.0 days where almost all network connection problems could be solved by replacing the nic. Sure enough that fixed this problem for me. :-)

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2014-03-13T23:31:06+00:00

    Thank you a million, your advice is most useful.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2014-03-16T19:48:51+00:00

    Reviving a Toshiba laptop, about three years old, running Windows 7; had this exact problem and tried all of the things in this thread, nothing worked until I uninstalled Norton Security Suite, which was apparently keeping itself from being able to connect to their server and update! Everything works great now.  I'll think twice before allowing Norton on any of my machines now though.

    Was this answer helpful?

    0 comments No comments