Connection Problem Troubleshooting - 'The remote device or resource won't accept the connection Detected'

Anonymous
2009-12-04T19:28:15+00:00

My desktop computer is a Windows Vista Home Premium 32 Bit. The problem occurred about 2 months ago, while it was still Vista, but please note that I upgraded to Windows 7 last night and the problem is still the same.

My Internet Explorer, computer updates, iTunes, and everything else, EXCEPT my AOL, won't work. My connection says 'excellent'. (Everything on my laptops hooking up to my wireless are working just fine, only my desktop is having this problem)

When I click on Internet Explorer, it says 'Internet Explorer cannot display the webpage', and when I click 'diagnose connection problem' it says 'Problems found- The remote device or resource won't accept the connection Detected'

I spoke to my Comcast internet provider all morning about this problem: She stated that on her side the internet connections were working properly. She ran me through steps including replugging the router cords, checking how the internet connection is set up, and some other things, but everything was how it was supposed to be. She suggested that maybe AOL could be the issue and to delete it since I was no longer using it, so I did, but nothing has changed. So, then she told me to contact Windows..(not sure how to call Windows technical support without paying $59?, but found this forum)

Is anyone familiar with this problem and could please help, or to at least point me in the right direction?

Also, please let me know if you need any other information about the problem.

Thanks,

Lily

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-04-28T00:01:26+00:00

Method 8, resetting IE 8 under tools>internet options>advanced>reset  worked for me

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Anonymous
2009-12-05T19:02:42+00:00

Hi,

Try out the steps from the following link

http://support.microsoft.com/default.aspx/kb/956196

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  1. Anonymous
    2010-11-01T01:41:53+00:00

    THANK YOU SO VERY MUCH. It took me 1 hour and 37 minutes to fix this issue. Thank you, Slick 2010. I have a very important piece of info. to report that I cannot ignore after this problem has surfaced. A day ago, I downloaded Norton's 2011 trialware software off Norton.com

    Well, it downloaded but in ARABIC. The next day, today, this issue ("The Remote Device or Resource....") happened. Is there a link? There MUST be. Can you, Slick2010, or anyone else explain what's going on?????

    Thank you.

    Sara

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  2. Anonymous
    2010-11-15T21:58:29+00:00

    Thanks that helped!!!!!!!!!!!!!!!!!!!!!

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  3. Anonymous
    2010-11-17T01:05:42+00:00

    WOW, my hubby's laptop said the same thing and I tried this method and it worked!!!!

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