Microsoft Visual C++ Runtime Library error opening PDF files

Anonymous
2009-12-23T22:48:56+00:00

I am on Windows Vista Home Premium.  I have a problem trying to open PDF files either on my hard drive or via IE.  The error message I get says: 

"Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe

This application has requested the Runtime to terminate it in an unusual way.

Please contact the application's support team for more information."

I have uninstalled and reinstalled Adobe Reader 9.2 from the internet several times, but I am still get the error.  The PDF file will open, then this error box pops up, and I have to click OK which causes it to close the PDF.

HELP!

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-12-24T17:05:46+00:00

Hi,

This is known issue with Acrobat for several versions now, Adobe's current fix is just to update their software: http://kb2.adobe.com/cps/404/kb404597.html

The problem is with the application data being misdirected.

"The affected user has a redirected Application Data folder and as a result the network path containing the Application Data uses a UNC path that begins with \. This UNC path causes Acrobat 9.0 or Adobe Reader 9.0 to incorrectly parse the Application Data path and give the error message."

A potential Solution would be to go into the registry. Left Click type "regedit" and right click and run the program with "run as administrator". Go to Hkey_Current_User\Software\Microsoft\Windows\Current Version\Explorer\User Shell Folders and make sure see where "AppData" is pointing. If it is pointing to "%UserProfile%/Application Data" change it to point to "%UserProfile%/AppData/Roaming".

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  1. Anonymous
    2011-05-14T07:51:52+00:00

    I have a similar problem, winxpsp3, adobe reader10,outlook 2010, have tried all these suggestions but still cannot open pdf attachments. Anymore ideas?

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  2. Anonymous
    2011-05-13T22:54:14+00:00

    We had same issue in Windows 7 with local profiles.  Renaming 9.0 folders in local and roaming in C:\users\username\appdata\adobe\acrobat fixed it

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  3. Anonymous
    2011-02-03T20:46:37+00:00

    I was getting this error when opening PDF files attached to email after upgrading to Office 2010. Resolved by disabling the Exchange Connector under Add-Ins, since I don't operate in an Exchange environment.

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  4. Anonymous
    2011-01-27T11:57:35+00:00

    Thanks! Worked for me.

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