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Hi,
I recently upgraded from Windows Vista Home Premium to Windows 7 Home Premium. With Vista, my battery performed very admirably and I never had any issues. As soon as I upgraded to Windows 7, I now encounter the following problem:
When I mouse over the battery icon in the system tray, it says "19% available (plugged in, charging)". However, the battery isnot charging at all. The little battery level animation stops, and, even though the system seems tothink it is charging my battery, it is not. When I first installed the new OS, the battery would charge to 69% with the same problem, then it went up to 75% for about 1 week before plummeting so that, now, my battery charge ceiling is 19%, which, as you can imagine, lasts about 15 minutes on battery power.
After several redundant and unhelpful communications with Microsoft, I thought perhaps someone on this board might have experience with this issue or suggestions on what I might try.
Please note this is NOT the seemingly frequent problem that some people have with the battery saying "plugged in, not charging", as my system specifically says the battery IS charging when it is not.
It took me some time to even get Microsoft to agree to troubleshoot the problem as they insisted it was because my battery is a bit old. However, this happens with both batteries I own, using either charger that I have, and, as I said before, it ONLY started right when I clean installed Windows 7.
Thanks in advance for any help!
Ryan
***Post moved by the moderator to the appropriate forum category.***
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Ryanr1083,
We have come across with this issue. I would suggest you to get in touch with the system manufacturer and you may have to replace the bettery.
You can refer to the links mentioned below, which has similar issues.
I hope this information helps. Please get back to us if you have any more questions about this issue.
Thanks
Mir - Microsoft Support ****Visit our http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads
i plugged in laptop but it is not charging.
'Post moved'. This is typical of Microsoft, shift the genuine enquirers around from place to obscure place. You'll never find any genuine help, just obfuscation. I have, stupidly, remained loyal to Microsoft since its inception. I admit my younger enthusiasts gave me good advice; switch to Apple Mac. They all rave about their customer service, I am so disillusioned that Microsoft don't give a damn about how to help customers resolve issues with THEIR product. This attitude of 'We've got your money, now go F@#k yourself' will only lead Microsoft to the similar demise of the Catholic Church. Deny all responsibility, blame it on the consumer; on your head be it. We've had enough! Can't wait to buy my next computer and be treated with decency.....it obviously won't be through Microsoft.
How old is the laptop and battery? Might be an issue due to age (battery cannot hold charge anymore).
You can also try "re-calibrating the battery", this is usually done by draining the battery and then charging it again. (I usually just leave the laptop in the BIOS until it turns off).
See -> How to Calibrate Your Laptop’s Battery For Accurate Battery Life Estimates
MINE LAPTOP SAID 0% AND WANT CHARGE HAVE TO KEEP PLUGGED
