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Hi,
I recently upgraded from Windows Vista Home Premium to Windows 7 Home Premium. With Vista, my battery performed very admirably and I never had any issues. As soon as I upgraded to Windows 7, I now encounter the following problem:
When I mouse over the battery icon in the system tray, it says "19% available (plugged in, charging)". However, the battery isnot charging at all. The little battery level animation stops, and, even though the system seems tothink it is charging my battery, it is not. When I first installed the new OS, the battery would charge to 69% with the same problem, then it went up to 75% for about 1 week before plummeting so that, now, my battery charge ceiling is 19%, which, as you can imagine, lasts about 15 minutes on battery power.
After several redundant and unhelpful communications with Microsoft, I thought perhaps someone on this board might have experience with this issue or suggestions on what I might try.
Please note this is NOT the seemingly frequent problem that some people have with the battery saying "plugged in, not charging", as my system specifically says the battery IS charging when it is not.
It took me some time to even get Microsoft to agree to troubleshoot the problem as they insisted it was because my battery is a bit old. However, this happens with both batteries I own, using either charger that I have, and, as I said before, it ONLY started right when I clean installed Windows 7.
Thanks in advance for any help!
Ryan
***Post moved by the moderator to the appropriate forum category.***
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Ryanr1083,
We have come across with this issue. I would suggest you to get in touch with the system manufacturer and you may have to replace the bettery.
You can refer to the links mentioned below, which has similar issues.
I hope this information helps. Please get back to us if you have any more questions about this issue.
Thanks
Mir - Microsoft Support ****Visit our http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads
Thanks for the response. None of those links was helpful.
Also, I am curious why you think it might be a problem with the battery. As I said in my post, the battery worked fine with Vista, and stopped working fine the minute I installed Win 7. Is it your position that my battery coincidentally "broke" at the exact same time I installed the OS? Please also note that this happens with BOTH batteries I own, using BOTH chargers I own. This does not sound like a hardware problem to me.
