Operation could not be completed (error 0x00000015). The device is not ready.

Anonymous
2010-02-18T22:11:11+00:00

After many problems, I managed to get my Epson RX600 printer/scanner working under Windows 7 Professional.

Now the error in the title line keeps appearing when I try to scan.  Epson support won't help as they say its a Microsoft problem.  Any suggestions appreciated.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2011-01-26T20:35:43+00:00

Well i have found out a perfect way to solve this problem. It worked for me so I'll be hoping it works for you too

This is how you have to do it. You need to enable WIA - Windows Image Acquisition. now to do that follow these steps.

  1. Click on start or the Window thingy.
  2. Type Services or Services.msc in the search part.
  3. Now scroll to the following services in the window that got opened.

Remote Procedure Call (RPC)

DCOM Server Process Launcher

RPC Endpoint Mapper

Shell Hardware Detection

Enable those services. To do so right click on them, click properties and make it automatic. Once you enable all of them start them. After all the services are started scroll for "Windows Image Acquisition" make this automatic too and start it. Just reboot your PC and you should be good to roll :D.

Scan all you want :) Problem solved.

Was this answer helpful?

60+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2010-02-24T19:24:53+00:00

What happens if you just click OK and continue the scanning operation?

As according to the below provided article this error message can be safely ignored in case of a picture scanning operation -

http://support.microsoft.com/kb/2018464

Also the link for the driver I provided works for both Vista 32-bit and 64-bit operating system as stated by the Epson website. The link directs to TWAIN Driver v3.04A for Windows Vista 32-bit and 64-bit Editions.

****Hope this helps. Let us know the results.

Thanks,

Meghmala – Microsoft Support

Visit our Microsoft Answers Feedback Forum and let us know what you think

Was this answer helpful?

20+ people found this answer helpful.
0 comments

69 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2012-02-14T23:50:23+00:00

    Awsum.............simple & effective...........

    Was this answer helpful?

    0 comments
  2. Anonymous
    2012-03-22T08:37:45+00:00

    I have an HP Printer and windows 7 64bit, I have got the same error message, after many tries to resolve the problem; the following method works with me:

    By typing in 'services' into the 'search programs and file' box near to the windows start button

    then selected 'Services (Local)' and then scrolled down to the 'Shell Hardware Detection' entry

    Restart this service.

    After restarting this service, the scanner works with me.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2012-04-02T15:12:28+00:00

    Same problem. Could print and copy but not scan from Canon MP800 to desktop (Win 7 64) - OK to laptop running XP.  Thought I'd tried everything: uninstall/reinstall drivers & software, changed usb cable and port (all under the guidance of Canon technical assistance) - no change. Today having a last trawl through the internet before buying a new printer/scanner I  found this error code when I tried to scan direct from the scanner management screen. (Scanning from printer or MP Navigator gave me a different code 21550). Googling error 0x00000015 brought me to this site and finally a solution to 5 month's frustration. Many thanks to Lucky Chang.

    Was this answer helpful?

    0 comments