Operation could not be completed (error 0x00000015). The device is not ready.

Hi Snowytop,

I would initially suggest you to use the Printer troubleshooter and check if it lists any errors -

Open the Printer troubleshooter - You may use this link to troubleshoot the issues related to printer -

http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter

If the issue persists I would suggest you to first delete all the temporary files using Disk cleanup then download and install the drivers for the printer and also the required software for scan utility. You may refer to the below steps to update the drivers from the manufacturer website-

You may refer to the below link to delete files using Disk Cleanup -

http://windows.microsoft.com/en-us/windows7/Delete-files-using-Disk-Cleanup

Find and install printer drivers -

http://windows.microsoft.com/en-US/windows7/Find-and-install-printer-drivers

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer you want to update, and then click Printer properties.
3. Click the Advanced tab.
4. Click New Driver, and then follow the instructions in the Add Printer Driver wizard.

You may refer to the below link to get the latest drivers and utilities for the printer -

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV\_UseBVCookie=yes&oid=35361&prodoid=41764278&infoType=Downloads&platform=Windows

Also if you are unable to install the drivers for Windows 7 properly you may install the drivers in compatibility mode for Windows XP or Vista in Windows 7 and then check if the issue persists -If a program written for an earlier version of Windows doesn't run correctly; you may use the Program Compatibility Wizard to change the compatibility settings for the program. To change settings for a program manually, use the individual program's Compatibility tab.

You may refer to the below mentioned link for assistance on compatibility mode-

http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows

Hope this helps. Let us know the results.

Thanks,

Meghmala – Microsoft Support

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Thanks for taking the trouble Meghmala.

I've tried all the options you offered [apart from the last] without any success.  The compatibility option doesn't seem to arise as a selection option.

My quest continues!

Regards

Snowytop

I would suggest you to refer to the below link and download the exe file on your computer at a known location. You may refer to the below link to download the exe file for the scanning function of your computer. The driver works for Windows Vista 64-bit and you may try installing the Vista 64-bit driver in compatibility mode on Windows 7. Refer to the below steps to install the driver-

1. After downloading the exe file on your computer. Right click the exe file and select the option of properties .
2. Now in the properties window you may click the compatibility tab. Here check mark the option to Run the program in compatibility mode for – and select the operating system as Windows Vista.
3. Now click on Apply and OK. And check if the file gets installed and works for your all-in- one printer especially the scanner. ****

You may refer to the below link to download the scanner driver for your all-in-one printer for Vista 64-bit and install it in Windows 7 -

Windows Vista 64-bit driver

Hope this helps. Let us know the results.

Thanks,

Meghmala – Microsoft Support

Visit our Microsoft Answers Feedback Forum and let us know what you think