Thankyou Asif, for trying to help. Unfortunately this does not help either, although I did go into services again to check the settings. If the pop up message about domain directory is related to the inability to print, it is going to be a very complex
problem to fix. It is certainly not something the average user should be expected to understand, so I hope microsoft will pay attention to the problem. I have been all over the forums and tried just about every suggestion. Because it might be a permissions
issue, last night I deleted my daughters' user accounts, then did the Level3 cleanup with services and startups disabled. I also ran malware and antivirus complete scans. I have the same problem after reinstalling the printer for the 15th time. There most
definitely is nothing mechanically wrong with the printer or the USB cable. It's got to be a software issue, but whether or MS or HP, I still don't know.
I will continue monitoring forums because I don't expect to solve the problem by buying a new printer or computer any time soon. I will have to use the library for printing my resumes. If I find the fix, you better believe the solution will be posted
all over the internet.