trying to get replacement USB transceiver for my wireless keyboard

Anonymous
2009-12-21T19:55:17+00:00

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-07-11T22:36:34+00:00

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

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  1. LemP 74,970 Reputation points Volunteer Moderator
    2013-07-16T17:27:49+00:00

    Does anybody know if I buy a USB transceiver from other COMBO my COMBO will work?

    There's a guy offering me a USB transceiver (and the mouse. keyboard died) for my exact model of COMBO.

    Very likely it will NOT work. 

    Consider:

    • Two people working in side by side office cubicles want to have a wireless keyboard/mouse.
    • They buy two identical models and install them on their respective computers.
    • What is the likelihood that when person A uses his keyboard it will show up on person B's computer?
    • Slim to none.

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  2. Anonymous
    2013-07-16T17:37:00+00:00

    I was afraid it would not work.

    Tks for your comments.

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  3. Anonymous
    2013-12-26T06:05:58+00:00

    I believe the problem is that Microsoft hates it customers, why else would they make you buy a complete mouse and keyboard combination when all you need is the receiver. I accidently broke my receiver after a couple of weeks, so I have an almost new $200 keyboard I cannot use.

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  4. Anonymous
    2013-12-29T19:48:52+00:00

    Looking at the warranty, most Microsoft keyboards are warrantied for 2 years as long as you have your original sales receipt. 

    That doesn't help the people who lost their receivers or those who bought theirs more than 2 years ago LIKE ME!

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