trying to get replacement USB transceiver for my wireless keyboard

Anonymous
2009-12-21T19:55:17+00:00

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-07-11T22:36:34+00:00

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

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  1. Anonymous
    2013-05-28T17:16:56+00:00

    Grrrrr.  Same problem.  Now I have a perfectly good mouse and keyboard that I cant use.  Waste of money not to mention the environment to throw out perfectly good stuff.  I have another wireless mouse by another manufacturer.  It's older and still works great.  I wanted a mouse/keyboard combo.  I bought Microsoft because I thought it would last long and trusted it.  Talking to others after it broke, everyone I know that has used  MS wireless mouse/keyboards has experienced the same problem.  I should have read reviews first.  This will be the last time I buy Microsoft accessories.

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  2. Anonymous
    2013-07-09T14:22:49+00:00

    Try this.

    http://www.logitech.com/en-us/promotions/6072

    It may work. I'm not sure. I'm trying it out myself.

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  3. Anonymous
    2013-07-12T16:37:46+00:00

    My reciever for MS mouse keyboard just died so after reading these comments all I can say is F|_|CK you Microsoft!

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  4. Anonymous
    2013-07-16T14:52:33+00:00

    Does anybody know if I buy a USB transceiver from other COMBO my COMBO will work?

    There's a guy offering me a USB transceiver (and the mouse. keyboard died) for my exact model of COMBO.

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    5 people found this answer helpful.
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