trying to get replacement USB transceiver for my wireless keyboard

Anonymous
2009-12-21T19:55:17+00:00

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-07-11T22:36:34+00:00

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

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  1. Anonymous
    2013-01-10T12:44:48+00:00

    Faulty USB receiver in Microsoft Desktop 2000 after the warranty expiry puts me in the same negative ecological position...but judging by the Microsoft responses to the above (none) they don't give a d**n! :(

    I think we should all send them back to our local Microsoft 'suit office' for their handling!

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  2. Anonymous
    2013-03-13T21:59:33+00:00

    I am on the same situation of all of you. I have lost the receiver of my keyboard 800 and mice.

    Loooking for it on internet I have found this page, and after read all your messages, I can not believe that this product have received green compliance certificate.

    quote

    Green Compliant:   Yes

    Green Compliance Certificate/Authority:   WEEE

    Green Compliance Certificate/Authority:   RoHS

    Green Compliance Certificate/Authority:   REACH

    unquote

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  3. Anonymous
    2013-03-13T22:02:51+00:00

    They do carry the USB Transceiver. Listed for Bluetooth so I emailed them and ask if it will work on Microsoft 800 bundle. Haven't received reply yet. Stay tuned.

    ww.daydeal.com/product.php?productid=59715

    Bluetooth v2.0+EDR Class 1 USB 2.0 Mini Adapter

    The Bluetooth v2.0+EDR Class 1 adapter features a USB 2.0 interface and features a tiny Bluetooth transceiver that isn't much larger than the connector itself. With such a tiny connector, you can leave it plugged in so you don't break it or lose it. It provides you with Bluetooth v2.0 support with Enhanced Data Rate (EDR) of up to 3 Mb/s and provides Class 1 operating range of over 300 feet. The adapter is ideal for use with desktop, notebook, or netbook computers so you can connect to Bluetooth wireless devices like PDAs, printers, smartphones, mouses and keyboards, and headsets or headphones.

    • Mini-sized adapter
    • CSR low power processor
    • Bluetooth v2.0 and v1.2 compliant
    • USB 2.0 interface
    • Send & receive range: 100 m/328 feet (Class 1)
    • Enhanced Data Rate (EDR) up to 3 Mb/s
    • Plug and Play
    • Lead-free components (RoHS compliant)
    • 0.375 x 0.25 x 0.94-inches (H x W x D, approximate)
    • Compatible with Mac OS X 10.5.x+ & WIndows 98SE/Me/2000/XP/Vista

    Did you buy this dongle? Does It brought life to your keyboard and mice?

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  4. Anonymous
    2013-04-18T11:03:50+00:00

    The most unhelpful and mean spirited reply I have ever seen, Shame on you Veritas Aequitas!

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