trying to get replacement USB transceiver for my wireless keyboard

Anonymous

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

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Anonymous

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up. After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor. I was on hold for several minutes, but I was not going to give up. Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge. And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days.

The number that I called is 800-360-7561, option 2. Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue. They just read off of a script. I hope that this helps someone out there. Microsoft wants to keep their ccustomers and WILL do what it takes to keep them.

Have a great day.

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Anonymous

2017-11-19T16:41:31+00:00

MS tech support (800 number that is serviced in India, I think) - gave me a new one, after I lost my transceiver, but they required a purchase receipt. Good luck!
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Anonymous

2017-11-29T18:49:02+00:00
Same problem since a while, it sucks from @microsoft team that they did´t had a universal transciever or replacement. the product itself is amazing but for me it only last for about 3 weeks then y had to leave quickly the office and packed my laptop on the backpack ... when i arrive home the usb dongle was at 45° degrees... so all the devices now are going directly to te trash bin.

Its a serious design problem...
- first is not ecological at all.
- a PAIN in the ASS for the user.
- the scultp ergonomic is not presicely a cheap an dissposable kit.
- The USB dongle is HUGE compared with competitors
- Even logitech has a application to sync any of their USB transcievers with their products.
The worst part is that the chip in the transciever is cappable to be programmed with another addres. in fact it can comunicate with 6 different devices.
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Anonymous

2017-12-13T22:17:58+00:00

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up. After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor. I was on hold for several minutes, but I was not going to give up. Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge. And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days.

The number that I called is 800-360-7561, option 2. Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue. They just read off of a script. I hope that this helps someone out there. Microsoft wants to keep their ccustomers and WILL do what it takes to keep them.

Have a great day.

i have the same problem help me out please.
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Anonymous

2017-12-13T23:02:57+00:00

Thank You.
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