trying to get replacement USB transceiver for my wireless keyboard

Anonymous
2009-12-21T19:55:17+00:00

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-07-11T22:36:34+00:00

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

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  1. Anonymous
    2016-12-28T01:13:53+00:00

    That is true, but do you not think it ridiculous to make money that way? Seems unethical to me. However, time will tell. If having to replace the whole damned thing simply because the transceiver is bad is a good thing, nothing will change, but enough backlash will force change. Just because you can do something does not always mean you should.

    What do you think would happen if a business ordered a bunch of wireless keyboards and all of the tranceivers were interchangeable?  It wouldn't even have to be a business; what if there were two in your house being used simultaneously?  Does anyone ever think before posting?

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  2. Anonymous
    2017-01-05T18:18:51+00:00

    The original question was posted in 2009.  Still no movement from MS to address the issue.  I believe it truly is hopeless to expect MS to do something.  MS = BS

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  3. Anonymous
    2017-01-05T18:21:47+00:00

    Read the post just before yours.

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  4. Anonymous
    2017-01-05T18:24:48+00:00

    It seems there are ever more clever technical advancements made that astonish.  Why do you believe that it would have to be all or nothing.  In fact, if a business were to purchase 100 wireless keyboards and mice the chances are some of the dongles would be interchangeable.  If MS had the resolve to accommodate the needs of so many who are facing the same problem it would have done so easily.  Not  a heavy lift for a properly motivated giant like MS.  I guess they are not properly motivated.

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