trying to get replacement USB transceiver for my wireless keyboard

Anonymous

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

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Anonymous

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up. After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor. I was on hold for several minutes, but I was not going to give up. Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge. And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days.

The number that I called is 800-360-7561, option 2. Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue. They just read off of a script. I hope that this helps someone out there. Microsoft wants to keep their ccustomers and WILL do what it takes to keep them.

Have a great day.

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169 additional answers

Anonymous

2011-03-16T01:45:19+00:00

Try DayDeal.com They have everything.
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Anonymous

2011-10-06T01:03:47+00:00

I rang up Microsoft today to order a usb receiver and they told me also that you have to buy the whole bundle again at $59.99!!! I was astounded. The guy on the phone even actually said that I should go to Best Buy and get a universal one. I travelled 60 miles to the Best Buy and they said they don't sell such a thing. They don't exist! So I was lied to. Can you believe that? Yes, I can guess you can.
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Anonymous

2012-02-09T03:42:14+00:00

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

We had three out of four Microsoft Wireless Keyboard and Mouse Combo 800's recievers stop working all within about 4 months of purchase. They are cheap so I guess we could just purchase them again and chuck the ones that don't work. My really big issue with this is I am contributing three keyboards and three mouse's(?) to landfill. DO MICROSOFT NOT CONSIDER THIS TO BE A HUGE ENVIRONMENTAL ISSUE!!!!!!!!! Why can't we get replacements for the smallest components and save sending the bigger stuff to landfill. C'mon Microsoft, lift your game!
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Anonymous

2012-03-26T03:06:51+00:00

I feel better after reading your posting. Our receiver also failed within 4 moths. We got our MS combo around last Black Friday and it stopped working on March 8 this year. I actually like the combo and the keyboard and mouse are still in great condition. However, after learning all the facts, I can only stare at them and wonder why I can't just get the receiver replaced so I can continue to be a MS fan. MS should really put a warning sign on the box to alert consumers that the receiver is not replaceable so we can make informed decisions.
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