trying to get replacement USB transceiver for my wireless keyboard

Anonymous
2009-12-21T19:55:17+00:00

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-07-11T22:36:34+00:00

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

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  1. Anonymous
    2010-10-11T22:15:04+00:00

    Hello,

    Try contacting the Microsoft Supplemental Parts Department at 800-360-7561 they are open Monday through Friday, 5:00 A.M. to 7:00 P.M. PST. :-)

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  2. Anonymous
    2010-12-28T22:29:59+00:00

    I have the same problem. I called the number above, and while very pleasant, the answer I got was that you can't get the transceiver separately from the wireless keyboard and mouse combo. They are coded specifically for that one keyboard/mouse. Great. Now I have a nice door stop.

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  4. Anonymous
    2011-03-13T23:51:23+00:00

    There is no way that each receiver is keyed to a specific keyboard and mouse.  The price of the set would be unaffordable.  If that was the case, there wouldn't be instructions on the back of the keyboard on how to match the keyboard to the receiver.

    My receiver died, and it is incomprehensible to me that MS won't sell me a replacement receiver, but that seems to be the case.  One more reason that I try to avoid buying MS stuff whenever I can.

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