trying to get replacement USB transceiver for my wireless keyboard

Anonymous
2009-12-21T19:55:17+00:00

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-07-11T22:36:34+00:00

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

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  1. Anonymous
    2014-11-13T15:53:04+00:00

    THANK YOU!

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  2. Anonymous
    2014-11-18T08:17:49+00:00

    Subject : I have lost the USB tranceiver for my Microsoft wireless keybord 800

    Hello, I'm located in France, do you know if there is a procedure via a Webstie and if not thanks to tell me where is located your supervisor in West or East coast ? To call him at the right time.

    Regards

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  3. Anonymous
    2015-02-04T14:42:11+00:00

    This was VERY helpful! Thank you :)

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  4. Anonymous
    2015-02-04T14:45:54+00:00

    Hello,

    Try contacting the Microsoft Supplemental Parts Department at 800-360-7561 they are open Monday through Friday, 5:00 A.M. to 7:00 P.M. PST. :-)

    Very helpful!! Thanks for that # :) you have to send in your broken one at your own shipping cost but they send you a brand new one free. Since I'm the one who broke it and it's been a year since I bought it and I can use my lap top key board for now, I think this is very fair.

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