trying to get replacement USB transceiver for my wireless keyboard

Anonymous
2009-12-21T19:55:17+00:00

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-07-11T22:36:34+00:00

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

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  1. Anonymous
    2017-11-19T16:41:31+00:00

    MS tech support (800 number that is serviced in India, I think) - gave me a new one, after I lost my transceiver, but they required a purchase receipt. Good luck!

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  2. Anonymous
    2017-11-18T23:04:07+00:00

    I need a replacement for a mini transceiver (usb). This wireless 800 desktop made by Microsoft was a gift

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  3. Anonymous
    2017-11-02T14:45:49+00:00

    Thank you.  I used your script against theirs and it all worked out.  Actually the first level support offered a replacement which was a better experience than yours.  Who hardwires a usb dongle for a $100+ keyboard set?  Engineering hardware support decision #fail.

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  4. Anonymous
    2017-10-22T02:13:00+00:00

    Same problem. Transceiver is not functional. Is it possible to replace. If not atleast I want to what is the best thing to do with the remaining parts.

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