trying to get replacement USB transceiver for my wireless keyboard

Anonymous
2009-12-21T19:55:17+00:00

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-07-11T22:36:34+00:00

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

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  1. Anonymous
    2018-06-08T14:09:03+00:00

    I lost receiver of this  particular keyboard Microsoft All-In-One Media Keyboard (N9Z-00001)  is there anyway i can ger this reciver, it will be a great help .Ms

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  2. Anonymous
    2018-06-03T15:01:26+00:00

    I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

    Microsoft Natural Wireless Ergonomic Keyboard 7000

    Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

    thanks!

    Seriously?!!!... let us know if that worked!!, i still have my useless sculpture ergonomic kit

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  3. Anonymous
    2018-06-03T14:49:42+00:00

    I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

    Microsoft Natural Wireless Ergonomic Keyboard 7000

    Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

    thanks!

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  4. Anonymous
    2018-05-11T18:23:03+00:00

    You were lucky! I was told that a replacement was being sent to me but never received one. In subsequent calls where I even gave my case number, I was told that nothing could be done. Needless to say, I am deeply disappointed by this situation. Sadly, I had to toss out my keyboard, number pad and mouse with the plastic still on them.

    I am happy for you, nevertheless. It felt like a great product!

    Alan

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