trying to get replacement USB transceiver for my wireless keyboard

Anonymous
2009-12-21T19:55:17+00:00

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-07-11T22:36:34+00:00

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

Was this answer helpful?

700+ people found this answer helpful.
0 comments

169 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2012-08-12T17:55:03+00:00

    microsoft mouse and keyboard center really need to sell usb. It is really bad to customers and environment.

    Was this answer helpful?

    8 people found this answer helpful.
    0 comments
  2. Anonymous
    2012-07-11T20:07:07+00:00

    They do carry the USB Transceiver. Listed for Bluetooth so I emailed them and ask if it will work on Microsoft 800 bundle. Haven't received reply yet. Stay tuned.

    ww.daydeal.com/product.php?productid=59715

    Bluetooth v2.0+EDR Class 1 USB 2.0 Mini Adapter

    The Bluetooth v2.0+EDR Class 1 adapter features a USB 2.0 interface and features a tiny Bluetooth transceiver that isn't much larger than the connector itself. With such a tiny connector, you can leave it plugged in so you don't break it or lose it. It provides you with Bluetooth v2.0 support with Enhanced Data Rate (EDR) of up to 3 Mb/s and provides Class 1 operating range of over 300 feet. The adapter is ideal for use with desktop, notebook, or netbook computers so you can connect to Bluetooth wireless devices like PDAs, printers, smartphones, mouses and keyboards, and headsets or headphones.

    • Mini-sized adapter
    • CSR low power processor
    • Bluetooth v2.0 and v1.2 compliant
    • USB 2.0 interface
    • Send & receive range: 100 m/328 feet (Class 1)
    • Enhanced Data Rate (EDR) up to 3 Mb/s
    • Plug and Play
    • Lead-free components (RoHS compliant)
    • 0.375 x 0.25 x 0.94-inches (H x W x D, approximate)
    • Compatible with Mac OS X 10.5.x+ & WIndows 98SE/Me/2000/XP/Vista

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2012-06-21T07:16:17+00:00

    lost my usb for my wireless mircosoft keyboard

    Was this answer helpful?

    30+ people found this answer helpful.
    0 comments