trying to get replacement USB transceiver for my wireless keyboard

Anonymous
2009-12-21T19:55:17+00:00

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-07-11T22:36:34+00:00

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

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  1. Anonymous
    2014-01-03T17:54:04+00:00

    One has to think there is a magical combination of keys to put the device in a learning mode to match up a new receiver. They don't likely hard code a specific receiver to a specific KB&M combo, that would be a massive expenditure of resources for a 2 dollar part. In the olden days, you could "teach" the KB&M to talk with a receiver, they have just eliminated that step because some end users have issues following simple directions, and ship them that way.

    From their point of view, why triage something that is worth 2 bucks when they can chareg you another 25 for a new set?

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  2. Anonymous
    2013-12-29T19:48:52+00:00

    Looking at the warranty, most Microsoft keyboards are warrantied for 2 years as long as you have your original sales receipt. 

    That doesn't help the people who lost their receivers or those who bought theirs more than 2 years ago LIKE ME!

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  3. Anonymous
    2013-12-26T06:05:58+00:00

    I believe the problem is that Microsoft hates it customers, why else would they make you buy a complete mouse and keyboard combination when all you need is the receiver. I accidently broke my receiver after a couple of weeks, so I have an almost new $200 keyboard I cannot use.

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  4. Anonymous
    2013-07-16T17:37:00+00:00

    I was afraid it would not work.

    Tks for your comments.

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