trying to get replacement USB transceiver for my wireless keyboard

Anonymous
2009-12-21T19:55:17+00:00

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-07-11T22:36:34+00:00

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

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  1. Anonymous
    2018-12-14T00:26:12+00:00

    I had a lot of replies that Microsoft does not offer the Transceiver as a replacement part, I guess it not practical for them to do so, but its so easy for the Transceiver to get lost or damage. Just need to buy the complete package and keep the old mouse or keyboard if it goes out as a replacement.  I'm not sure if other companies have replacement Transceiver or they are the same as Microsoft. Thanks

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  2. Anonymous
    2018-12-13T23:21:20+00:00

    Same response I received. I asked to speak with a supervisor/manager and was told that he was in a meeting and didn't know when he would be available. I commented that I couldn't believe that there was only ONE person at the entire site with whom I could speak. I have a "return call" scheduled within 24 hours. We'll see what happens. I'm going to look for a different device from a different company! NO MORE MICROSOFT!

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  3. Anonymous
    2018-12-13T15:17:26+00:00

    Hi

    I need new usb transciever for my quite new keyboard and mouse becase it doesnt work any more.

    Can you please support me in this case where i can find one?

    (Microsoft 2.4GHz Transceiver v2.0)

    You need Microsoft hardware support.

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  4. Anonymous
    2018-12-13T14:46:09+00:00

    Hi

    I need new usb transciever for my quite new keyboard and mouse becase it doesnt work any more.

    Can you please support me in this case where i can find one?

    (Microsoft 2.4GHz Transceiver v2.0)

    Was this answer helpful?

    0 comments