trying to get replacement USB transceiver for my wireless keyboard

Anonymous

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

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Anonymous

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up. After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor. I was on hold for several minutes, but I was not going to give up. Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge. And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days.

The number that I called is 800-360-7561, option 2. Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue. They just read off of a script. I hope that this helps someone out there. Microsoft wants to keep their ccustomers and WILL do what it takes to keep them.

Have a great day.

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169 additional answers

Anonymous

2014-11-13T15:53:04+00:00

THANK YOU!
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Anonymous

2014-11-06T09:39:11+00:00

I'm in SA! so I am completely screwed! This just sucks! I'm over Microsoft. I've been defending Microsoft for way too long. This is a design issue, they didn't factor lost/damaged transceivers into the equation! White flag, here I come Apple!
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Anonymous

2014-11-03T21:07:25+00:00

I just called the number and I was asked to hang up and call #2030. I done that and just got a $5 charge on my phone bill. Nice.

Now still no dongle and $5 down. Maybe I will call it quits now and just buy another full set.
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Anonymous

2014-10-28T11:54:14+00:00

Rather Annoyed at MS just at the moment, plugged in a new Ergonomic Sculpt keyboard/mouseset and the user in the next desk had a hour long software install cancelled by the new mouse next door!

The whole approach of security seems to be at risk here - an existing set-up was accessible by a new mouse installed close by.

Once the sculpt software installed on the new PC the interaction between the PC on the next desk and the new Mouse ceased so its a temporary risk.

So un-configured mice can reconfigure to a new Key. Now is there anyway we can put mice/keyboards back to this unconfigured state to re-pair them with new keys if partial sets fail ?
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