trying to get replacement USB transceiver for my wireless keyboard

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

My wife lost the told me she lost the USB receiver for her mouse, the first thing I did was to Google it. I found this thread and called the phone number (800-360-7561, option 2) the person that I first talked to told me that a replacement wasn't available and bla bla bla....... I cut her off and asked to speak to a supervisor 20 minutes on hold later and I spoke to Robin G who explained that while he couldn't send me a replacement receiver, he would be able to replace everything, all I have to do is return the mouse and keyboard and pay the postage. Once they get the old keyboard and mouse the replacement will be return shipped free of any additional charge. I feel like it was time well spent, 25 minutes in all. Thanks to Microsoft for the great customer support. Just do like the post from EStage says and you should get proper service, and don't forget to be polite and say thank you.

You are absolutely right, I can recall there was time I tried to search some of the MS products, I can’t able to find it since it required a serial number of the unit that I’m looking for. But in your case they didn’t consider the serial number instead  they’re more particular of having a receipt of purchase. It’s kinda frustrating transaction.

I believed Microsoft Company really trying to do some strategic way of developing their software and hardware environment.  In parallel to that they should have improve the customer service “after-sales service”, like provide a tracking system for the sold-out product from small item to big item. Somehow it gives to customer satisfaction and adhere customer to repeat purchase their cheaper products in future.

i have a 2000 series keyboard and mouse, i tried calling, i wouldn't mind buying a usb transceiver, but they said that they can not help me, because i do not have a receipt (very hard to keep paper work for three years), so the warranty that we are sold , and us not needing to register the product, is a little false sense of security,  they said they are sorry, but i would have to buy a whole new set(keyboard and mouse), so there is no use of having serial numbers if they cant track the product with that(as other products can without paperwork for even small products like flash drives), this is very disappointing as i assumed that Microsoft would offer better service than the other cheaper brands on the market, but they offer no replacement parts, so they are the same as buying a cheap product and just dispose of after a year or two, so much for there three year warranty.

I feel better after reading your posting. Our receiver also failed within 4 moths.  We got our MS combo around last Black Friday and it stopped working on March 8 this year. I actually like the combo and the keyboard and mouse are still in great condition.  However, after learning all the facts, I can only stare at them and wonder why I can't just get the receiver replaced so I can continue to be a MS fan.  MS should really put a warning sign on the box to alert consumers that the receiver is not replaceable so we can make informed decisions. 

I bought the Logitech version of the wireless desktop and it has worked flawlessly for well over a year. Plus, you CAN get a replacement "unifying" receiver and it will pair with up to 6 wireless devices. A better choice if you need to purchase again anyway.