trying to get replacement USB transceiver for my wireless keyboard

Anonymous
2009-12-21T19:55:17+00:00

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-07-11T22:36:34+00:00

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

Was this answer helpful?

700+ people found this answer helpful.
0 comments

169 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-04-14T20:02:31+00:00

    YOu say they offer replacement with reciept, but does the purchave have to be in the warranty period, do used keyboards count ?

    What I'm getting at is, if you can't buy a receiver to replace a defective one, one might conclude they send you one for free or a slight charge to keep customers wanting their keyboards , not someone else.

    ty

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-04-11T14:19:43+00:00

    They also will ask for a copy of your receipt.  If you have a copy of the receipt they offer replacement.  Otherwise they need to request an exception . . . 50/50.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-04-05T12:53:06+00:00

    Hey dude, lucky you, you're one of few they are willing to replace receivers for.

    Three phone calls being polite and asking if it was possible to buy a replacement receiver instead of the whole £60 mouse & receiver which I'm left with the mouse only and is useless without a receiver.

    Seriously how hard can it be for a company like Micro$oft to sell replacement accessories for things like wireless mice and keyboards... Ridiculous!

    So sad I'm having to bin a £60 mouse that I really liked.

    Logitech from here on for my mice/keyboards since the customer support is what customer support should be.

    Advise anyone against buying Microsoft hardware until they learn to do it RIGHT!

    PS @ Microsoft *UNIFYING* usb receivers.. you may lose a little $$$ but you'll gain RESPECT!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2016-04-03T18:55:04+00:00

    It's 2016 and my experience is same!

    But I think the root cause is that the design of their USB plug is faulty.  It has a longer cantilever than its counterparts that is more likely to break.  So I'm not going to use it again even with a free replacement.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments