trying to get replacement USB transceiver for my wireless keyboard

Anonymous
2009-12-21T19:55:17+00:00

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-07-11T22:36:34+00:00

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

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  1. Anonymous
    2017-08-07T21:37:31+00:00

    I have spoken to a couple of reps, and they confirmed that Microsoft does not provide a replacement for a keyboard because of the lost USB transceiver and the product warranty applies exclusively to the malfunctioning USB transceiver. 

    They recommended that the best solution is to put the keyboard in an appropriate trash box. 

    The mentioned solution might have worked back then but it is no longer the case. 

    Unfortunate but that seems to be the updated status of this issue.

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  3. Anonymous
    2017-05-08T20:52:16+00:00

    Notwithstanding your not being ashamed, it's not a very good idea to post personal information on a public forum. 

    Thanks

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  4. Anonymous
    2017-05-08T20:42:54+00:00

    Notwithstanding your not being ashamed, it's not a very good idea to post personal information on a public forum.

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