trying to get replacement USB transceiver for my wireless keyboard

Anonymous
2009-12-21T19:55:17+00:00

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-07-11T22:36:34+00:00

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

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  1. Anonymous
    2014-06-01T16:50:03+00:00

    Why even reply at all?? Seriously..

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  2. Anonymous
    2014-04-11T16:04:13+00:00

    Not a Direct reply to the post above - But.

    We have now bought 20 of these Microsoft Sculpt Ergonomic Desktop Keyboard & Mice sets

    for our company. Only had one sticky key issue.

    But now had 2 damaged transceivers, a bit of a knock and they just fall apart. Its not suitable for Laptop use if you move around.

    We had 7000 ergonomic sets before and you could mix and match the keybord/mice/usb tranceiver with a button to resync - worked fine in a corporate environment. 

    BUT if you can;t do this then this is a very expensive cost to the business.

    Generally love the product but the USB key is its Achilles heel.

    Do let us know if we can work with replacements.

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  3. Anonymous
    2013-07-16T17:37:00+00:00

    I was afraid it would not work.

    Tks for your comments.

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  4. Anonymous
    2013-01-10T12:44:48+00:00

    Faulty USB receiver in Microsoft Desktop 2000 after the warranty expiry puts me in the same negative ecological position...but judging by the Microsoft responses to the above (none) they don't give a d**n! :(

    I think we should all send them back to our local Microsoft 'suit office' for their handling!

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