trying to get replacement USB transceiver for my wireless keyboard

Anonymous
2009-12-21T19:55:17+00:00

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-07-11T22:36:34+00:00

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

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  1. Anonymous
    2019-03-24T00:13:17+00:00

    I just purchased this keyboard and mouse combo in September, 2018.  Talked to Microsoft.com and they forwarded me to a Microsoft store but they do not do anything for you.  Have purchased a Logitec keyboard and separate blue tooth mouse.

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  2. Anonymous
    2018-12-13T23:21:20+00:00

    Same response I received. I asked to speak with a supervisor/manager and was told that he was in a meeting and didn't know when he would be available. I commented that I couldn't believe that there was only ONE person at the entire site with whom I could speak. I have a "return call" scheduled within 24 hours. We'll see what happens. I'm going to look for a different device from a different company! NO MORE MICROSOFT!

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  3. Anonymous
    2017-09-14T21:44:31+00:00

    Calling did not work for me. Was told there's nothing they can do. I asked to talk with the a manager; was told the manager was on another call and had my phone number noted. I was placed on hold for like 10 minutes and then the call just ended.

    I wanted to know where they let the consumer know that the receiver is not replaceable. I looked at the product page and could not find any information about the receiver not be replaceable.

    I will not be buying any more Microsoft hardware.

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  4. Anonymous
    2012-08-27T13:15:27+00:00

    i also called today and the person there told me to go to best buy and pick up a universival bluetooth aptator (spelling badly) so far i haven't gotten it to work

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