trying to get replacement USB transceiver for my wireless keyboard

Anonymous

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

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Anonymous

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up. After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor. I was on hold for several minutes, but I was not going to give up. Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge. And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days.

The number that I called is 800-360-7561, option 2. Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue. They just read off of a script. I hope that this helps someone out there. Microsoft wants to keep their ccustomers and WILL do what it takes to keep them.

Have a great day.

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Anonymous

2017-04-13T13:51:55+00:00

April 2017 I called the Microsoft replacement number above and was told that MS will replace, however I have to wait 3-4 weeks for them to send me a new set because each transponder is unique. This was a business purchase and necessary for work, so waiting is not an option. I asked 3 times to speak with a supervisor and was told by the agent that she told me what I needed and I didn;t need a supervisor, which prompted me to ask again. They told me none were available, kept me on hold and then took my number. Refused to let me speak with anyone. I will report to my IT group to see if they can resolve and replace for future use.
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Anonymous

2017-01-06T22:26:18+00:00

Ya dident work for me they just lost a customer
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Anonymous

2017-01-06T10:43:13+00:00

Hi Jim,

The model before this from MS had a tiny button on the USB transceiver and also on the keyboard adn mouse. You could re-pair any of the units with each other. BUT they would only work with the coupled transceiver. Simple & very usable. We work in a 50 person office like this with no croos talk between units.

But these new Keyboards, although perhaps the best keyboard i've ever used. DOES not allow you to mix and match different parts of the keyboard/mouse set - Very wasteful of money and landfill space for all the occasions when just part of the set fails for one of many reasons.

And HOW true that MS never seems to respond to this issue! They could at least some up with some excuse that to ensure security and protect from hacking they have built each unit such that another can never listen in on the air traffic.

Also now we are seeing the letter come off some of the more frequently used keyboards where the users use handcream. And also some of the rubberised surface are failing where pressure is constantly exerted by the users in question - all very good product feedback - BUT MS does not say it listens.

Stuart
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