trying to get replacement USB transceiver for my wireless keyboard

Anonymous
2009-12-21T19:55:17+00:00

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-07-11T22:36:34+00:00

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

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  1. Anonymous
    2012-08-12T17:55:03+00:00

    microsoft mouse and keyboard center really need to sell usb. It is really bad to customers and environment.

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  2. Anonymous
    2012-03-26T03:06:51+00:00

    I feel better after reading your posting. Our receiver also failed within 4 moths.  We got our MS combo around last Black Friday and it stopped working on March 8 this year. I actually like the combo and the keyboard and mouse are still in great condition.  However, after learning all the facts, I can only stare at them and wonder why I can't just get the receiver replaced so I can continue to be a MS fan.  MS should really put a warning sign on the box to alert consumers that the receiver is not replaceable so we can make informed decisions. 

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  3. Anonymous
    2011-10-06T01:03:47+00:00

    I rang up Microsoft today to order a usb receiver and they told me also that you have to buy the whole bundle again at $59.99!!! I was astounded. The guy on the phone even actually said that I should go to Best Buy and get a universal one. I travelled 60 miles to the Best Buy and they said they don't sell such a thing. They don't exist! So I was lied to. Can you believe that? Yes, I can guess you can.

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  4. Anonymous
    2010-10-11T22:15:04+00:00

    Hello,

    Try contacting the Microsoft Supplemental Parts Department at 800-360-7561 they are open Monday through Friday, 5:00 A.M. to 7:00 P.M. PST. :-)

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