trying to get replacement USB transceiver for my wireless keyboard

Hey dude, lucky you, you're one of few they are willing to replace receivers for.

Three phone calls being polite and asking if it was possible to buy a replacement receiver instead of the whole £60 mouse & receiver which I'm left with the mouse only and is useless without a receiver.

Seriously how hard can it be for a company like Micro$oft to sell replacement accessories for things like wireless mice and keyboards... Ridiculous!

So sad I'm having to bin a £60 mouse that I really liked.

Logitech from here on for my mice/keyboards since the customer support is what customer support should be.

Advise anyone against buying Microsoft hardware until they learn to do it RIGHT!

PS @ Microsoft *UNIFYING* usb receivers.. you may lose a little $$$ but you'll gain RESPECT!

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

My wife lost the told me she lost the USB receiver for her mouse, the first thing I did was to Google it. I found this thread and called the phone number (800-360-7561, option 2) the person that I first talked to told me that a replacement wasn't available and bla bla bla....... I cut her off and asked to speak to a supervisor 20 minutes on hold later and I spoke to Robin G who explained that while he couldn't send me a replacement receiver, he would be able to replace everything, all I have to do is return the mouse and keyboard and pay the postage. Once they get the old keyboard and mouse the replacement will be return shipped free of any additional charge. I feel like it was time well spent, 25 minutes in all. Thanks to Microsoft for the great customer support. Just do like the post from EStage says and you should get proper service, and don't forget to be polite and say thank you.

I feel better after reading your posting. Our receiver also failed within 4 moths.  We got our MS combo around last Black Friday and it stopped working on March 8 this year. I actually like the combo and the keyboard and mouse are still in great condition.  However, after learning all the facts, I can only stare at them and wonder why I can't just get the receiver replaced so I can continue to be a MS fan.  MS should really put a warning sign on the box to alert consumers that the receiver is not replaceable so we can make informed decisions. 

I bought the Logitech version of the wireless desktop and it has worked flawlessly for well over a year. Plus, you CAN get a replacement "unifying" receiver and it will pair with up to 6 wireless devices. A better choice if you need to purchase again anyway.

Actually, quality businesses that make duplicates of the same sets do allow you to purchase a single duplicate lost earring.  James Avery is one such business. I do think that an expensive ($129 full retail) wireless keyboard with a rather long USB transceiver should have a replacement option.  Mine is "lost," the main reason being that I haul my laptop from college to XC meets to choral society to library to home, and I would disconnect that USB as it stuck out so much that I was afraid that my USB port would get bent from the joggles while in a laptop bag.  From above replies, that is exactly what happened to some. So the design flaws are 1)the thing is so long that reasonable people remove it to protect the "more expensive" laptops when in transit and 2) having designed it to be so long, no easy replacement process was designed for inevitable losses.  Seriously? Microsoft- either make the USB tranceivers small enough that people feel ok leaving it permanently attached to their laptops OR devise a replacement option.