Network connection shows that it is connected but whatever I try to go online I have Unidentified Network and No Internet Access showing

Anonymous
2009-12-15T16:42:21+00:00

Windows 7 - Unidentified Network No Internet Access

I have a new Packard Bell PC with Windows 7 preinstalled.  I have had the tower replaced once, as it was suspected that the issue was caused by a fault with the wireless card.

I initially connected to the internet - albeit slowly and briefly.  It shows that it is connected with my network but whatever I try I have Unidentified Network and No Internet Access showing

I can connect through a 3mobile dongle.  Just not via the wireless card.

I have looked at so many suggested fixes, and have tried as many as I am able, but I am so lost as to what to try next.

Any suggestions?

Many thanks

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-03-18T15:22:23+00:00

Hello again

We have some problems with this happening at work. We found out that the issue has something to do with IP version 6.

We found out that disableling the IPv6 protocol helped.

I welcome you to try it.

First off you need to start a command prompt with admin rights. This can be done by pressing the start button, choosing "All Programs" --> Accessories --> and rightclicking Commandprompt, choose "Run as administrator".

Im sitting on a Danish language box, and the translations are made from memory.

Once you got your command prompt type the following:

netsh <press enter>

interface ipv6 <enter>

isatap set state state=disabled <enter>

The prompt will respond with an "OK" if it was succesfull.

to exit type:

quit <enter>

If you need to reverse the change and return to standard settings, do the above but replace the word in the isatap command "disabled" with "enabled". Very very few networks run Ip version 6, so the change has pretty low impact, but the bug is really annoying.

Let me hear if it helps.

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Anonymous
2010-12-08T18:57:41+00:00

Try disabling the McAfee network agent service. Run > "msconfig" > Services. I disabled the mcafee network agent and the mcafee firewall core service. 

This solution fixed it for me!

3 month old Dell laptop, preinstalled with McAfee trial suddenly had this "Unidentified Network no internet access". Thanks to this forum for the solution.

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Anonymous
2009-12-16T05:21:51+00:00

Hi,  

Welcome to Microsoft Windows 7 Answers Forum!

To troubleshoot your issue you may try the below methods one by one.

Method 1: Update the network driver.

Steps to update network driver:

1.    Click on start button.

2.    In the search box type devmgmt.msc and then press enter.

3.    Select the network card device and right click on it

4.    Now select properties.

5.    In the properties window, under Driver tab, click on Update Driver button.

6.    After the installing the updates restart the computer.

For more information visit: http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

Method 2: Try resetting the TCP/IP stack.

To reset the TCP/IP stack go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself: http://support.microsoft.com/kb/299357 .

If still the same problem persists then try the next method.

Method 3: Here you need to troubleshootusing the Network troubleshooter in Windows 7 and check for the issue to do that follow the below provided link.


http://windows.microsoft.com/en-US/windows7/Using-the-Network-troubleshooter-in-Windows-7

Hope this helped

Thanks and Regards:

Suresh Kumar- Microsoft Support.

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Anonymous
2009-12-28T03:24:10+00:00

hello,

i tried this , and it worked.

*removed*

hope that helped.

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  1. Anonymous
    2010-11-23T19:02:32+00:00

    In Control Panel select Change Adapter Settings on LHS panel.

    Local Area Network Connection adapter icon is displayed.

    Right click on the adapter icon and select "Properties" from pop up menu.

    In resulting window, the list of installed protocols and services for this adapter are displayed.

    Find and select "Internet Protocol Version 4 (TCP/IPv4) in the list then choose the properties button.

    The properties window for the TCP/IPv4 protocol opens. 

    I have the buttons for "Obtain an IP address automatically" and "Obtain DNS server address automatically" selected.

    Click the "Advanced" button to open up the Advance TCP/IP Settings window. It should show that you have DHCP enabled, however, in my case the default gateway address for my network was blank. I clicked the "Add" button beneath the Default Gateways box and added the gateway setting for my LAN here. That was it. As soon as I clicked the add button to add the gateway IP address I entered, it connected and I had full Internet access and no further problems connecting automatically after rebooting Win 7.

    If you don't already know your LAN's gateway IP address, you can find it by going to the "Search programs and files" box on the Windows Start Menu (bottom left) and typing the command "cmd". Then hit enter to bring open a DOS box. In the DOS box window type the command "ipconfig" and hit enter on your keyboard. Look at the resulting list of numbers displayed beneath the section titled "Ethernet adapter Local Area Connection." The IP address of your LAN's Gateway is listed across from "Default Gateway."

    I know that this fix will not apply to everyone, but it certainly was a quick one once I realized that even though I had DHCP enabled, my network adapter couldn't get internet access due to the fact it gouldn't automatically find the gateway address. Hope this helps!

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