Network connection shows that it is connected but whatever I try to go online I have Unidentified Network and No Internet Access showing

Anonymous
2009-12-15T16:42:21+00:00

Windows 7 - Unidentified Network No Internet Access

I have a new Packard Bell PC with Windows 7 preinstalled.  I have had the tower replaced once, as it was suspected that the issue was caused by a fault with the wireless card.

I initially connected to the internet - albeit slowly and briefly.  It shows that it is connected with my network but whatever I try I have Unidentified Network and No Internet Access showing

I can connect through a 3mobile dongle.  Just not via the wireless card.

I have looked at so many suggested fixes, and have tried as many as I am able, but I am so lost as to what to try next.

Any suggestions?

Many thanks

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2012-03-18T15:22:23+00:00

Hello again

We have some problems with this happening at work. We found out that the issue has something to do with IP version 6.

We found out that disableling the IPv6 protocol helped.

I welcome you to try it.

First off you need to start a command prompt with admin rights. This can be done by pressing the start button, choosing "All Programs" --> Accessories --> and rightclicking Commandprompt, choose "Run as administrator".

Im sitting on a Danish language box, and the translations are made from memory.

Once you got your command prompt type the following:

netsh <press enter>

interface ipv6 <enter>

isatap set state state=disabled <enter>

The prompt will respond with an "OK" if it was succesfull.

to exit type:

quit <enter>

If you need to reverse the change and return to standard settings, do the above but replace the word in the isatap command "disabled" with "enabled". Very very few networks run Ip version 6, so the change has pretty low impact, but the bug is really annoying.

Let me hear if it helps.

Was this answer helpful?

80+ people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2010-12-08T18:57:41+00:00

Try disabling the McAfee network agent service. Run > "msconfig" > Services. I disabled the mcafee network agent and the mcafee firewall core service. 

This solution fixed it for me!

3 month old Dell laptop, preinstalled with McAfee trial suddenly had this "Unidentified Network no internet access". Thanks to this forum for the solution.

Was this answer helpful?

60+ people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2009-12-16T05:21:51+00:00

Hi,  

Welcome to Microsoft Windows 7 Answers Forum!

To troubleshoot your issue you may try the below methods one by one.

Method 1: Update the network driver.

Steps to update network driver:

1.    Click on start button.

2.    In the search box type devmgmt.msc and then press enter.

3.    Select the network card device and right click on it

4.    Now select properties.

5.    In the properties window, under Driver tab, click on Update Driver button.

6.    After the installing the updates restart the computer.

For more information visit: http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

Method 2: Try resetting the TCP/IP stack.

To reset the TCP/IP stack go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself: http://support.microsoft.com/kb/299357 .

If still the same problem persists then try the next method.

Method 3: Here you need to troubleshootusing the Network troubleshooter in Windows 7 and check for the issue to do that follow the below provided link.


http://windows.microsoft.com/en-US/windows7/Using-the-Network-troubleshooter-in-Windows-7

Hope this helped

Thanks and Regards:

Suresh Kumar- Microsoft Support.

Visit our Microsoft Answers Feedback Forumand let us know what you think.

Was this answer helpful?

30+ people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2009-12-28T03:24:10+00:00

hello,

i tried this , and it worked.

*removed*

hope that helped.

Was this answer helpful?

1 person found this answer helpful.
0 comments No comments

184 additional answers

Sort by: Most helpful
  1. Anonymous
    2010-11-09T07:37:16+00:00

    For the past 3 days, have constantly been trying to fix this "unidentified network" problem ( of LAN and Wifi both) that occured after installing a fresh copy of windows 7 i just installed on an slightly old machine. Looking at the nature of the problem and the kind of solutions proposed everywhere i just lost it and went crazy with services.msc, devmgmt.msc, LAN Adapter Settings, WLAN Adapter Settings, Windows Network Trouble Shooter and MSCONFIG. :$

    I don't know which part of this worked, but I have connectivity and I have it automatically even after i re-boot.

    1. I opened start>run>services.msc and permanently disabled "Windows Firewall" and "IP Helper" by right-clicking on it> then clicking on properties.
    2. I opened start>run>devmgmt.msc and uninstalled the Ethernet Adapter, then right-clicked on anyother hardware name> then clicking "scan for hardware changes" and windows 7 automatically re-installed the drivers for my Ethernet Adapter.
    3. I re-booted to see the persistance of "Unidentified Network" notification.
    4. I unchecked IPV6 by openning 'Network and Sharing Center'> 'Change Adapter Settings'> Right-Click on 'Local Area Connection'> clicking on properties> uncheck the box with 'Internet Protocol Version 6'.
    5. I re-tried troubleshooting with 'Windows Network Trouble Shooter' but all in vain.
    6. Then (I dont know what made me do that) but i created a network bridge between the 'Local Area Connection' and the 'Wireless Network Connection' by openning 'Network and Sharing Center'> 'Change Adapter Settings'> selecting 'Local Area Connection' and 'Wireless Network Connection' at the same> right-clicking on one of them> clicking on 'Bridge Connections'.

    And finally i was connected. I dont have any clue what worked or whether this will be useful for anyone but i really hope it would be. In the end a little head-banging on the front wall, a couple of unnecessary re-boots and some random clicking did the job, and we call it 'Microsoft Windows 7"...

    Was this answer helpful?

    0 comments No comments