Network connection shows that it is connected but whatever I try to go online I have Unidentified Network and No Internet Access showing

Anonymous
2009-12-15T16:42:21+00:00

Windows 7 - Unidentified Network No Internet Access

I have a new Packard Bell PC with Windows 7 preinstalled.  I have had the tower replaced once, as it was suspected that the issue was caused by a fault with the wireless card.

I initially connected to the internet - albeit slowly and briefly.  It shows that it is connected with my network but whatever I try I have Unidentified Network and No Internet Access showing

I can connect through a 3mobile dongle.  Just not via the wireless card.

I have looked at so many suggested fixes, and have tried as many as I am able, but I am so lost as to what to try next.

Any suggestions?

Many thanks

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-03-18T15:22:23+00:00

Hello again

We have some problems with this happening at work. We found out that the issue has something to do with IP version 6.

We found out that disableling the IPv6 protocol helped.

I welcome you to try it.

First off you need to start a command prompt with admin rights. This can be done by pressing the start button, choosing "All Programs" --> Accessories --> and rightclicking Commandprompt, choose "Run as administrator".

Im sitting on a Danish language box, and the translations are made from memory.

Once you got your command prompt type the following:

netsh <press enter>

interface ipv6 <enter>

isatap set state state=disabled <enter>

The prompt will respond with an "OK" if it was succesfull.

to exit type:

quit <enter>

If you need to reverse the change and return to standard settings, do the above but replace the word in the isatap command "disabled" with "enabled". Very very few networks run Ip version 6, so the change has pretty low impact, but the bug is really annoying.

Let me hear if it helps.

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Anonymous
2010-12-08T18:57:41+00:00

Try disabling the McAfee network agent service. Run > "msconfig" > Services. I disabled the mcafee network agent and the mcafee firewall core service. 

This solution fixed it for me!

3 month old Dell laptop, preinstalled with McAfee trial suddenly had this "Unidentified Network no internet access". Thanks to this forum for the solution.

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Anonymous
2009-12-16T05:21:51+00:00

Hi,  

Welcome to Microsoft Windows 7 Answers Forum!

To troubleshoot your issue you may try the below methods one by one.

Method 1: Update the network driver.

Steps to update network driver:

1.    Click on start button.

2.    In the search box type devmgmt.msc and then press enter.

3.    Select the network card device and right click on it

4.    Now select properties.

5.    In the properties window, under Driver tab, click on Update Driver button.

6.    After the installing the updates restart the computer.

For more information visit: http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

Method 2: Try resetting the TCP/IP stack.

To reset the TCP/IP stack go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself: http://support.microsoft.com/kb/299357 .

If still the same problem persists then try the next method.

Method 3: Here you need to troubleshootusing the Network troubleshooter in Windows 7 and check for the issue to do that follow the below provided link.

http://windows.microsoft.com/en-US/windows7/Using-the-Network-troubleshooter-in-Windows-7

Hope this helped

Thanks and Regards:

Suresh Kumar- Microsoft Support.

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Anonymous
2009-12-28T03:24:10+00:00

hello,

i tried this , and it worked.

*removed*

hope that helped.

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  1. Anonymous
    2011-08-29T08:29:02+00:00

    Hello,

    I think I have the same problem wich have been discused here, but I haven`t found any solution for me. I try all the things you have related here. Can anybody help me?

    I can connect to my internet conection but the message didnt disapair, also can connect to a wireless connection, but this time I cant connet through the internet:(

    Here I give some details,if this help you, and some print screens:

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Alex-PC

    Primary Dns Suffix  . . . . . . . :

    Node Type . . . . . . . . . . . . : Hybrid

    IP Routing Enabled. . . . . . . . : No

    WINS Proxy Enabled. . . . . . . . : No

    PPP adapter AMBRA:

    Connection-specific DNS Suffix  . :

    Description . . . . . . . . . . . : AMBRA

    Physical Address. . . . . . . . . :

    DHCP Enabled. . . . . . . . . . . : No

    Autoconfiguration Enabled . . . . : Yes

    IPv4 Address. . . . . . . . . . . : 89.35.212.1(Preferred)

    Subnet Mask . . . . . . . . . . . : 255.255.255.255

    Default Gateway . . . . . . . . . : 0.0.0.0

    DNS Servers . . . . . . . . . . . : 8.8.8.8

    172.16.1.1

    NetBIOS over Tcpip. . . . . . . . : Disabled

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix  . :

    Description . . . . . . . . . . . : JMicron PCI Express Gigabit Ethernet Adapter

    Physical Address. . . . . . . . . : 20-CF-30-48-C7-2C

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    Link-local IPv6 Address . . . . . : fe80::6859:b577:5966:a77%13(Preferred)

    Autoconfiguration IPv4 Address. . : 169.254.10.119(Preferred)

    Subnet Mask . . . . . . . . . . . : 255.255.0.0

    Default Gateway . . . . . . . . . :

    DHCPv6 IAID . . . . . . . . . . . : 220254000

    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-D3-12-B8-74-F0-6D-95-1A-1D

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

    fec0:0:0:ffff::2%1

    fec0:0:0:ffff::3%1

    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix  . :

    Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter

    Physical Address. . . . . . . . . : 74-F0-6D-95-1A-1D

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    Link-local IPv6 Address . . . . . : fe80::9dd7:3377:8c10:1ca3%11(Preferred)

    Autoconfiguration IPv4 Address. . : 169.254.28.163(Preferred)

    Subnet Mask . . . . . . . . . . . : 255.255.0.0

    Default Gateway . . . . . . . . . :

    DHCPv6 IAID . . . . . . . . . . . : 192213101

    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-D3-12-B8-74-F0-6D-95-1A-1D

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

    fec0:0:0:ffff::2%1

    fec0:0:0:ffff::3%1

    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{3E189DD1-2D18-4D27-AF2F-61F4F4300C12}:

    Media State . . . . . . . . . . . : Media disconnected

    Connection-specific DNS Suffix  . :

    Description . . . . . . . . . . . : Microsoft ISATAP Adapter

    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

    DHCP Enabled. . . . . . . . . . . : No

    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{0C904398-1FDE-4D98-833D-049AA1EE207A}:

    Media State . . . . . . . . . . . : Media disconnected

    Connection-specific DNS Suffix  . :

    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

    DHCP Enabled. . . . . . . . . . . : No

    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{A3E1D340-DAB3-4DF8-B614-6819F5C1F204}:

    Media State . . . . . . . . . . . : Media disconnected

    Connection-specific DNS Suffix  . :

    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

    DHCP Enabled. . . . . . . . . . . : No

    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

    Connection-specific DNS Suffix  . :

    Description . . . . . . . . . . . : Microsoft 6to4 Adapter

    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

    DHCP Enabled. . . . . . . . . . . : No

    Autoconfiguration Enabled . . . . : Yes

    IPv6 Address. . . . . . . . . . . : 2002:5923:d401::5923:d401(Preferred)

    Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301

    DNS Servers . . . . . . . . . . . : 8.8.8.8

    172.16.1.1

    NetBIOS over Tcpip. . . . . . . . : Disabled

    http://imageshack.us/photo/my-images/204/42389840.jpg/

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    http://imageshack.us/photo/my-images/854/63436375.jpg/

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    To notice, when I disable Ipv6 and Ipv 4 to my internet connection, it stop apearr the messager no interrnet connection, but I steal can`t connet with through my wirreles.

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