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Beginning yesterday, my Dell laptop randomly started to turn off (not sleep/hibernate but shut down) whenever I tried to close the lid. I have already checked my power settings and they are unchanged. I tried to do a system restore to a time before the problem started and also tried uninstalling the device driver (per a similar question in this forum). Nothing has helped so far. The computer seems to be working normally otherwise.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello!!!
I also had the same problem with my Dell laptop with windows 8.1 running. Did all possible things to fix the bug, but nothing work for me. Finally I found out that the drivers installed for my DVI to USB adapter is causing the problem. When I uninstalled the drivers, my computer started behave normally. Try this one, if you have recently installed some drivers like this..
Hi dhunter452,
I would like to clarify the following things:
When you close the lid on your mobile PC, Windows can shut down, do nothing, or enter a power-saving state, such as sleep or hibernation. You can apply the same setting to all of your power plans or you can apply different settings to individual plans.
I would suggest you to apply the same setting (**do nothing or sleep)** to all plans:
1. Open Power Options by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Power Options.
2. On the Select a power plan page, click Choose what closing the lid does.
3. On the Define power buttons and turn on password protection page, next to when I close the lid, choose what you want your mobile PC to do, both for when it is running on battery and when it is plugged in.
4. Click Save changes.
See the link below for more information:
Change what happens when you close your mobile PC lid
Thanks and Regards:
Ajay K
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
Could someone let me know how to fix the problem with the laptop going into hibernation when closing the lid. I have experimented with the settings for the last couple of days and still no luck. I reset my computer and went through the Windows 10 reinstallation and still nothing. Thanks!
So everyone has been having the same problem every since they updated there computer with new software from Microsoft. Yet and still Microsoft hasn't found away to fix this problem. Microsoft u guys should stop sending out new updates if u cant even fix the old problems that's been going on forever.. U guys need come up with ways to solve this simple problem before u want to start something new. My computer was doing fine in the beginning now since I got windows 10 when I close my lid I have to restart my computer all over again. God forbid I start a paper for school and have to restart my computer because it wont cut back on... This is wack.. u guys are starting to SUCK........
I FOUND SOMETHING THAT SHOULD HELP BECAUSE IT WORKED WITH ME (only on windows duh)
4choice1. If you haven't made a ton of complicated changes to your plan then just click restore "default settings for this plan"
4choice2. If you don't want to reset your power plan for some reason or if 4choice1 didn't work go to "change advanced power settings" and find "power buttons and lid" click it's little plus dot and click "lid close action" and set them both to "Do Nothing"
Ur welcome
-12yroldkid
